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“amazing all staff”

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Residence Inn Houston Northwest/Willowbrook
Ranked #194 of 517 Hotels in Houston
Certificate of Excellence
Reviewed 11 October 2011

all staff from which cleans up the manager are very caring and dedicated people have more than a month and we felt at home people are cooking with my daughter ....... love ema all have been very special baby have no problem with 100000 %%%%% recommended a special greeting to Maria in the kitchen is so very good service

  • Stayed: September 2011, travelled with family
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Thank Harold B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (109)
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73 - 77 of 109 reviews

Reviewed 21 August 2011

Would suggest this hotel to anyone. Service was great, breakfast was great. Staff was very friendly and helpful.

  • Stayed: August 2011
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1  Thank Trimpiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
willowbrookri, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 22 August 2011

Dear Trimpiper,

Thank you for the great comments!

Martha Hicks
General Manager

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Reviewed 20 August 2011

We stayed in this hotel a month. My husband is an Engineer, we are from Canada, moving to Texas. Is our second time here. I have worked in Tourism field for many years. What really makes a "DIFFERENCE" in a Hotel is THE STAFF. Maria Cisneros that works in the kitchen, has many times gone beyond her duty, to feed breakfast after hours, to our 9 year old boy, to save supper for my husband when he comes too late from work. She has a special touch with children (customers do notice), is a hard worker and is always smilling trying to make all her customers happy.
If you do come to this hotel with children, she is the one to talk to, she has a special gift in the way she connects with them.

Also, the housekeepers have been great, like Adela, Luisa, Maria and others. Same for front desk, always willing to help : July, Prisilla, Marisa, Justin.
Thank you, we will always come back and recomend this hotel to everyone.

What I did not like, is to see so many of the back trees in the property, as palm trees, beautifull flowers die from lack of attention or care. They are not watered, especially in this extremely dry summer and they are just about dead. I have mentioned it, no one seems to care.

Room Tip: Best rooms are the SUITES with 2 private rooms with a shared living room and kitchenet
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  • Stayed: August 2011, travelled on business
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Thank Luz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2011

Our AC in our house is out, and after attempting to sleep in 100+ degree bedroom, we headed for cooler surroundings. This place is very nice, large suites, clean, friendly. The only downfall was the AC unit is in a closet in the bedroom and sounds like a freight train! If you can sleep with noise, then you will love this place.
You get a lot of room for your dollar- nice kitchenett and lving room.

Room Tip: We had lower floor- you can turn off the AC later at night, because all the surrounding rooms are co...
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  • Stayed: August 2011, travelled on business
    • Value
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Thank gusngladisP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2011

My family and I usually stay in Marriott hotels,we are rewards members,but this one I would probably skip next time.The dust ruffle was ripped,the privacy curtain had old food stains stuck to it,one of the pillows had a dark brown stain on it(I bring my own pillowcases though),and the room had an old smell to it. There were also a few beetles in the bathroom area.I blame some of this on the climate ,in general it is hot,muggy and buggy in Houston.Overall the hotel was OK generally clean minus statements above and the staff was courteous as well.The room served its purpose,but I will choose somewhere else next trip.

  • Stayed: June 2011, travelled with family
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Thank luvinmysoldier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
willowbrookri, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded 27 July 2011

Dear luvinmysoldier,

Thank you for taking the time to fill out this information. We apologize for the issues that you encountered while at our hotel. This is completely unacceptable for a Marriott property. We have addressed them within the departments. Also, we would like for you to give us another oppurtunity if in our area in the future. Please contact me directly for future arrangements!
Thank You,
Martha Hicks
General Manager

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Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #194 of 517 Hotels in Houston
Price Range: ₹ 6,163 - ₹ 13,558 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn

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