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12 - 17 of 77 reviews
Reviewed 26 September 2017 via mobile

I have to admit, this was not the best time to stay at this Hotel. Houston has flooded and lots of people are here because of the flooding. Both displaced home owners and workers helping with the disaster, but come on this is a Marriott property.

The front should be manned and I should not stand around for 15 minutes hoping someone would come to check me in. Food at breakfast should not be totally gone mid service.

Room was OK and we had a fine stay, just really surprised to see how the hotel was run. Frustrating to not be able to get a cup of coffee or even a muffin at breakfast the first morning.

Got to give them a little leeway on this, but really sad to see the hotel struggle so much to meet guests needs.

Stayed: September 2017, travelled with family
1  Thank Raymond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret H, Guest Relations Manager at TownePlace Suites Houston Northwest, responded to this reviewResponded 28 September 2017

Thank you for your review on your recent stay with us. My apologies about your long wait for check in, this is not standard procedure here and I will make sure this is addressed with the management team. I will also make they are aware about the breakfast food availablity.
We strive to meet our guest expectations and your review is helpful in knowing the areas we need to improve. Again my deepest apologies for not meeting your expectations. We will address these issues to ensure they do not happen again

We hope to see you on your next trip to Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

We are a family of two adults and three kids. We rented the two bedroom apartment. The room was huge. So convenient, one of the few hotels we stayed and could take a good night sleep as everyone had their own room.
The attendant was so nice. Gave us a room in the first room as we preferred. Breakfast was pretty good.

The hotel also has a nice small pool, which our kids had almost for themselves most of the time.

Amazing value for money. This became our favorite hotel in Houston.

Stayed: July 2017, travelled with family
1  Thank rarar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret H, Director of Sales at TownePlace Suites Houston Northwest, responded to this reviewResponded 5 July 2017

Thank you for your feedback! We are pleased to read you enjoyed your stay with us. We look forward to seeing you again on your next visit to Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017

I was so pleasantly surprised with this hotel! We live in Houston, but wanted to get away so the kids could swim for Father's Day weekend and we booked the 2 bedroom suite. It was so spacious, so realaxing and very comfortable. The pool was very well upkept and the breakfast had a great selection.

Room Tip: 2 bedroom Suite is NICE
  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Bertha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret H, Director of Sales at TownePlace Suites Houston Northwest, responded to this reviewResponded 23 June 2017

Thank you for your feedback. We are pleased to hear you had a great Father's Day weekend getaway.

See you on your next weekend getaway.

All the best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2017

Flew into Houston from Australia on the day of the Superbowl and wondered why my travel agent had trouble getting me a hotel room. This place turned out to be a gem. The staff were always very friendly and accomodating. Breakfast was included in the room rate which was a basic but fresh buffet. The room was large with a full kitchen.
A good size desk was also in the room and WiFi was included in the rate also.
Plenty of eating places near by.

  • Stayed: February 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPSHOUTN, General Manager at TownePlace Suites Houston Northwest, responded to this reviewResponded 27 February 2017

Thank you for sharing your experience at the TownePlace Suites Houston Northwest. As a valued customer we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.



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Reviewed 22 February 2017

We stayed here in conjunction with a soccer tournament. The hotel was LOUD but not for the reasons you are thinking. There seems to be very little substance to the floors, I could hear every move the people in the room above us made. The room was clean, ample sized and functioned perfectly for our needs. Nice to have a fridge and microwave for snacks in addition to a stove (which we did not use). Breakfast was average.

Room Tip: I'd assume the top floor would eliminate some of the noise.
  • Stayed: February 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank SJBandkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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