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Extended Stay America - Houston - Willowbrook
Ranked #418 of 518 Hotels in Houston
Reviewed 4 weeks ago

The bathroom was not clean, and bedroom was partially clean, I requested another room and it was a little cleaner so I stayed but I will definitely pay $100 for a piece of mind the only good thing about the hotel is the location. The customer service at night is non existent Never again Extended Stay Sorry

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Extended Stay
Thank sonjao129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Willowbrook, responded to this reviewResponded 4 weeks ago

Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the area. We look forward to having you visit again so that we can provide you with a better stay.

Sincerely,
Hotel Management

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4 - 8 of 69 reviews

Reviewed 6 November 2017

Poor management, high employee turnover, manager does not address issues and concerns nor respond to emails, you share a room with roaches and lizards, no ice machine, housekeeping is hit and miss, office door is almost always locked. There were several other guest whom had issues as well as I heard comments and talked to some of them. TOO MANY things to mention here. DON'T STAY HERE

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 609krisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Willowbrook, responded to this reviewResponded 7 November 2017

Krisk, we're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit.

Sincerely,
Hotel Management

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Reviewed 27 October 2017

Rooms old and too small. No indusive for doing business from. Train active track 50 yds from room. Whistle blowing when going by. Horrible chemical smell in room. Stayed one night out of 5. Had to leave.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank karll72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Willowbrook, responded to this reviewResponded 28 October 2017

Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us.

Sincerely,
Hotel Management

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Reviewed 24 October 2017 via mobile

The staff here has been great.. The asst mgr Sheena make you wanna extend your stay.. Her bright smile and southern hospitality gives the place that bed n breakfast feel.. the rooms are cozy and very clean. I would definitely recommend this location.. i will definitely be back

Stayed: October 2017, travelled on business
Thank persuasion81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Willowbrook, responded to this reviewResponded 26 October 2017

Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Shenna went a long way in making your stay so memorable. Reviews like yours mean the world to our associates and we will share your comments with them. We look forward to your next stay at Extended Stay America.  

Sincerely,
Hotel Management

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Reviewed 15 October 2017

Front person in the morning Rude. first words out of her mouth as i am explaining to her My room was Prepaid
where come Down! did not let me speak then asked me why i did not say so when I tried to explain it to her Again. I told her you did not let me

night manager was courteous.






  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Houston - Willowbrook, responded to this reviewResponded 16 October 2017

David, thank you for the candid feedback about your stay with us. It is disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. We assure you a "rude" staff is not acceptable and we will be working with our team to correct this. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this stay.

Sincerely,
Hotel Management

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Additional Information about Extended Stay America - Houston - Willowbrook

Address: 13223 Champions Centre Dr, Houston, TX 77069-2338 (Formerly Homestead Studio Suites - Houston - Willowbrook)
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #418 of 518 Hotels in Houston
Price Range: ₹ 3,728 - ₹ 5,592 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Willowbrook 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Homestead Studio Suites Houston / Willowbrook Hotel Houston
Homestead Suites Houston
Homestead Houston
Houston Homestead Suites

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