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“Great new westin”

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The Westin Houston Memorial City
Ranked #18 of 510 Hotels in Houston
Certificate of Excellence
Dallas, Texas
Level 5 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great new westin”
Reviewed 8 April 2012

Love this new Westin. Great staff. Nice il mulino bistro

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dawatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 10 April 2012
Greetings; Thank you for sharing your comments about your most recent experience. We do get a lot of great comments about the hotel and the staff. We often have great weekend deals at the hotel so I do hope we will see you again, perhaps this time for some well deserved R&R.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Florida
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 April 2012

I was recently a 4 day business guest at the Westin Memorial City and thrilled with the experience - not only was the guest room lovely, but the business meeting rooms were great. The hotel is sort of convenient to downtown but there is so much convenient to the hotel not much need. Westin is literaly connected to a large mall and hospital. The in house restaurant we very mixed reviews but the bar is beautiful. The staff at the hotel is the best and the courtesy van super! compare room rates week day to weekend huge difference

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Cycle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 16 April 2012
Greetings; I was delighted to read that you enjoyed your visit, we often have specials and the weekends are a great time to spend at the hotel for some well deserved rest or to celebrate that special occassion, we have some great weekend packages! I hope your able to take advantage of one of them and spend some time unwinding and recharging over an upcoming weekend. I hope we will see you back soon!
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Boise, Idaho
Level 5 Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 April 2012

I felt the hospitality staffs were friendlier and professional than front desk staffs. They seem too proud to be standing there while staffs from cafe to valet are more than courteous. Overall, the hotel us well kept and clean. definitely returning to this property for business trips.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CeceID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 16 April 2012
Greetings; thanks for the feedback, I was glad to read that you enjoyed your visit and that we will be seeing you again at the hotel. Thanks for the comments about the associates, they often get a great deal of compliments from our guests as we are all very committed to providing our guests with an unparalled service experience.
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London, United Kingdom
Level 4 Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 April 2012

Excellent location of this hotel, it has a mall which you can walk through a walkway too; together with a local drop of van to various places in the area.
The conferencing/meeting facilities are excellent, along with the staff whom were on hand all the time and dealt with queries in amazing timing.
If you book a clubroom you can get access to the club lounge which is certainly worth it.
There is a open air pool on the top floor and jacuzzi which were great and the views too, were excellent
I will most certainly be booking this hotel again for a future business event for sure

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jublylovely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 16 April 2012
Greetings; thanks for sharing your comments, the Club Lounge and the Club Floor guestrooms are very popular, we charge a $30.00 premium for these rooms which included private access to the Club Lounge which features complimentary continental breakfast, complimentary afternoon snacks and beverages, complimentary evening snacks and beverages. The Club Lounge is exclusive to our Club Floor guests and special card key access is required to the floor and the lounge. We also provide access to the Club Lounge if you book one of our suites. I hope we will see you back soon.
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rochester, ny
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 March 2012

I stayed at the hotel 2 nights for buisness in January 2012. The hotel is new and looks very nice. They have new card readers in the elevators which seemed to confuse some people. They prevent non-hotel guest from getting to guest floors, it was an appreciated security feature. The food was excellent during the course. The hotel is connected to the mall which is a nice feature and very convienent to grad something to eat or pick up something you forgot at Target.

The only negatives were that my room faced the free-way which was very noisey. I also had a view into the hospital rooms next door. When I checked out the front desk said they were calling for a ride, after waiting 25 minutes, I found out they didn't call and I almost missed my flight.

Stayed January 2012, travelled on business
Helpful?
Thank loverlylyllah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fourpointsgm, General Manager at The Westin Houston Memorial City, responded to this review, 27 March 2012
Thank You for sharing your comments about your recent experience, we get a great deal of positive comments about the hotel and the ease of access into Memorial City Mall via the Skywalk. I was pleased that you appreciated the additional security enhancements that we provide with the card key elevator access. I sincerely do appologize for the mis-step on our part with coordinating your transporation needs back to the airport, we coordinate this service for hundreds of guests each month and had never missed one, I was glad to read that we were still able to get you to the airport for your flight. I hope we'll see you again soon.
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Additional Information about The Westin Houston Memorial City

Property: The Westin Houston Memorial City
Address: 945 Gessner Rd, Houston, TX 77024-2855
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
Price range (per night): ₹ 8,690 - ₹ 20,985
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Official Description (provided by the hotel):
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 
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Also Known As:
The Westin Houston Memorial City Hotel Houston

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