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Comfort Suites - Near the Galleria
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Reviews (90)
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Reviewed 7 May 2018 via mobile

Convenient location near Galleria Mall.
Nice staff. However, WI FI is not stable. The log in in WI FI was not stable.
A lot of free parking available. Breakfast not excellent but fair considering room rates.

Stayed: May 2018, travelled on business
1  Thank ricardo412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2018 via mobile

Ashlynn and the rest of the staff were wonderful. We were given a gift bag upon check in. Rooms could have been a little cleaner, but the friendly staff made up for it.
Breakfast had eggs and sausage with peppers and waffles

Stayed: January 2018, travelled with family
Thank Tyffani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, General Manager at Comfort Suites - Near the Galleria, responded to this reviewResponded 8 January 2018

Dear Tyffani,

Thank you so much for taking the time to share your most recent experience at our hotel, as we greatly appreciate your feedback. We are so happy to hear that you found Ashlyn and the rest of the staff to be wonderful! Please know that I will discuss the cleanliness issues with our housekeeping team to ensure they are fixed moving forward. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope to see you again soon!

Sincerely,

Allyson Redd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

Stayed over Thanksgiving for four nights. Check-in was a breeze, and the lobby and common areas were spotless. Room was large and everything was in good working order.

Breakfast was free and had hot and cold items. Nothing too fancy, but better than average choices. The attendant made sure they never ran out of anything and there was a coffee center with different types of coffee - regular, bold, decaf.

Main plus was the employees were always helpful and super friendly. Special thanks and kudos to Barb. She checked us in and every time she saw us she made sure we were having a good stay. She was that way with everyone. The other employees were the same way. They all contributed to a very pleasant stay!

Stayed: November 2017, travelled with family
Thank AlanWoodrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, General Manager at Comfort Suites - Near the Galleria, responded to this reviewResponded 1 December 2017

Dear AlanWoodrow,

Thank you so much for taking the time to share your most recent experience with us at our hotel, as we greatly appreciate your feedback. Thank you so much for choosing to spend your Thanksgiving Holiday with us! We are so happy to hear that you enjoyed your stay, and found the staff to be friendly and helpful, especially Barb! We will be sure to share your words of appreciation with her. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope to see you again in the future!

Sincerely,

Allyson Redd
General Manager

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Reviewed 11 June 2017

we stayed 5 nights. The breakfast was great. There was waffles, toast, english muffins, muffins, bagels, fruits, oatmeal, cereals, HOT ITEMS from sausage, egg, made english muffin with egg and sausage, chopped sausage with onion tomato and jalepeno. the hot items changed every morning. the rooms were comfortable. Jackie at the front desk was a great. The housekeeping ladies and breakfast lady were nice. The pool is nice. The wifi is good. The tv on the other hand, i wish there was more channels available. I do not think you can beat the price with what you get here anywhere else. All of us were happy (3,8,30, 30 yr old) There were never any suspicious people around. I felt safe.

  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Erica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, Director of Sales at Comfort Suites - Near the Galleria, responded to this reviewResponded 27 June 2017

Dear Erica M.,

Thank you for taking the time to complete a review of our property. We are delighted to hear that you enjoyed your 5 night stay with us. Thank you for also going into depth about our breakfast. We appreciate your feedback. In addition, please know that we will show the team members that you pointed out your appreciation. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope to see you again in the future!

Respectfully,

Allyson Redd

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Reviewed 27 May 2017

We stayed two nights while doing business in the area. As others have noted, the neighborhood is working class, at best, but I never felt unsafe. The notice to remove all valuables from cars parked in the lot is the standard one found on every parking lot ticket.

Lobby and breakfast area were extremely clean and tidy. Breakfast included hot food -- eggs, breakfast meats and make-it-yourself waffles -- and the usual cold foods, such as yogurt, boiled eggs, breads, and cereals. Also juice, coffee and milk.

The rooms are all suites, with a half-wall separating the sofa area from the beds. As is usual, the television is in front of the beds, not the sofa, which is awkward. However, there is a coffee table and an end table with lamp, so it makes a nice reading nook. There's a small table with two chairs for eating, as well as a kitchenette-style counter area with microwave and mini-fridge, as well as coffee maker, ice bucket, and plastic cups as well as paper coffee cups. We found a set of paper plates, napkins and plasticware in a ziplock bag in the drawer, which was a nice touch.

Lots of outlets for recharging electronics. Beds were very comfortable, with nice quality of linens. Towels were very soft. Decent quality toiletries. The bathroom could use another towel rack, but couldn't they all?

Fitness center includes one each of treadmill, elliptical, bike and weight machine, plus free weights. The a/c was broken, which made it less than ideal.The only other negative was the hot tub and pool, which both need a good cleaning, the hot tub especially.

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Dr_QBatonRouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, Director of Sales at Comfort Suites - Near the Galleria, responded to this reviewResponded 27 June 2017

Dear Dr_QBatonRouge,

Thank you for taking the time to complete a review of our property, as we appreciate all of your feedback. We are thrilled to hear that you found our service to be superb, our amenities to be above average, and the environment to be safe. I'm so sorry that our AC in our fitness center was broken when you visited. Please know that this has since then been fixed. In addition, we have recently completed an acid wash of our pool and spa, so they are much cleaner than before. Thank you for choosing the Comfort Suites Near the Galleria, and we hope to see you again in the future!

Respectfully,

Allyson Redd

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