The staff was terrible. I had to check in before I went to work, the room wasn't ready, but they gave me a key and said that they would have it ready by the time I got off. I checked by phone TWO HOURS later, and it still wasn't ready, so I found another place and told the answering service that I wanted a refund. They offered me a raincheck and I declined it. They said no problem, and told me to see the management in person. When I got there, the manager was adamantly refusing to give me my money back, even though I had never entered the room. Terrible staff! I will tell as many people as I can from my job at general motors to AVOID this place like the plague!