Our first visit with family was great and perfect. Our second visit was just my Husband and myself was not so great. Coffee pot was dirty (actually still had coffee in the filter); the room needed a lot of TLC. Fridge would not close; rust on lights ln bathroom. Staff was still very friendly but I was disappointed that when I told them what I found they did not respond. We also told them we needed a non-smoking room, and what we got was a room people had at one time smoked in and smelled like it, we ended up with headaches from staying there.