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Bob W
Paris, Texas

Best of the Best

Review of Grand Galvez
5.0 of 5 bubblesReviewed 7 Jun 2024
Truly the class of Galveston. The work that is done on a daily basis to make this hotel perfect is very easy to see. The pool is awesome and now the Galvez has its own section of beach with seating and umbrellas. Snacks and drinks can be ordered by just asking the staff at the beach and everything is brought to you. I don't remember the names of the female attendants but they were so nice and personable. Will stay here every time I bring my family to Galveston.
Date of stay: June 2024
Room Tip: Don't waste your time at anywhere else. Come to the Grand Galvez and be pampered
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Galvez Resort, General Manager at Grand Galvez, responded to this review
Responded 10 Jun 2024
Thank you so much for your glowing review! I'm delighted to hear that you found our hotel to be the class of Galveston and appreciated the effort we put into making your stay perfect. It's wonderful that you enjoyed our luxurious pool and the new private beach section with full service, seating and umbrellas. I'm thrilled that our staff at the beach provided excellent service - they will be delighted to hear your kind words. We can't wait to welcome you and your family back every time you visit Galveston. Your loyalty means the world to us!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,502)
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Reviewed 6 June 2024

The Galvez is always our first choice when staying in Galveston. From the beautiful grounds, rich history, to the unparalleled service - it is a must during your visit.

I’ve stayed here for a family trip, a couples romantic vacation, and a girls weekend and this hotel somehow manages to be a perfect fit each time!

Some of my favorite things about this hotel:

- the ambiance. It is absolutely gorgeous from top to bottom. Every detail about this hotel was carefully thought out and designed and it shows
- the comfiest beds!! … my husband actually called the front desk to see if we could buy the pillows. They directed us to a website and we bought 4 … lol
- the pool!! Whether you are playing with your little one, relaxing with your spouse or wanting a fun girls day with drinks and sun …. No other pool in Galveston compares
- the service!!!!!!!!!!! If I am on vacation I like to relax and not have to worry about a thing …. The hotel and staff takes care of everything and you - from the valet, to front desk, bartenders, housekeepers …. Everyone is there to make sure you have a wonderful and memorable stay

I will forever be singing the hotel praises and telling everyone it is a must on their Galveston trip!

Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank Brookelea3172
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Galvez Resort, General Manager at Grand Galvez, responded to this reviewResponded 10 June 2024

Thank you so much for your glowing review and for making Grand Galvez your first choice in Galveston! I'm thrilled to hear that you have enjoyed your stays with us for various occasions and that our hotel has been a perfect fit each time. It warms my heart to know that you appreciate the beauty of our grounds, the rich history, and the unparalleled service that we strive to provide. Your kind words about the ambiance, the comfy beds, the pool, and our exceptional staff mean the world to us.

We are delighted that you had such a wonderful experience with us, and we truly appreciate your continued support and recommendation. It's guests like you that make our work so rewarding. It was a pleasure to have you as our guest and we look forward to welcoming you back for more memorable experiences in the future!

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Reviewed 28 May 2024

Rooms are super small. Bathroom was large. Shower did not work good. Had a cooler that held 4 bottle of water. Maid service was great. The attached restaurant was not good. The beach was within walking distance and a souvenir shop was 5 min walking distance.

Room tip: Skip this one if you can. Rooms too small
Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank zsunsetz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Galvez Resort, General Manager at Grand Galvez, responded to this reviewResponded 28 May 2024

Thank you for sharing your feedback on your recent stay at the Grand Galvez. As a Historic Property, we strive to preserve the charm and architecture of the era that has made the Grand Galvez earn the name "Queen of the Gulf", however it does cause our rooms to run a bit small. I am delighted to hear that you found the services to be great and that you enjoyed the spacious bathroom, however, I sincerely apologize for any inconveniences you experienced with our Monarch and guestroom amenities. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience at the Grand Galvez. Thank you for choosing to stay with us.

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Reviewed 27 May 2024

Stayed 1 night over memorial weekend. I booked and checked in online via Marriott Bonvoy, but the receptionist didn’t recognise that on arrival. We eventually wrangled for a priority room and earlier access. Staying here you notice the valet and restaurant teams work extremely hard, and the reception team are ill informed or poorly trained. They can help you with nothing. Waiting for our room meant we couldn’t access the pool area, so we went back asking. There was no proactivity from reception. We complained about dinner reservation confusion and the receptionist asked the manager to come out and talk to us and he refused. The team eventually sorted us and we had a lovely dinner, but we were left thinking that the manager is invisible and unsupportive of his staff. The whole place was disorganised apart from their 150% effort around Sunday brunch. The focus is on visitors having brunch or a Bloody Mary, but ignore resident’s needs. The rest was left to chance. Every hotel we’ve stayed at in Texas gives you iced water constantly - here you’re asking and staff don’t know where you can get it from - weird. We’ve had a good stay despite the management. I really think there is a lack of communication between the teams and management and it had a really negative effect on our stay. As the last day of our 2 week Texas road trip it has left an awful impression of Marriott who we normally trust.

Room tip: Pool gets very crowded and there’s no other outside space. Book early for the restaurant if it’s a weekend.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank handif
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Galvez Resort, General Manager at Grand Galvez, responded to this reviewResponded 28 May 2024

I appreciate your feedback about your recent stay at the Grand Galvez. I apologize for the challenges you faced, and we are currently addressing the issues with the team to improve our service and communication. Your comments are valuable, and we aim to provide a better experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much improved experience at the Grand Galvez.

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Reviewed 27 May 2024

The hotel is beautiful. It seems more geared to couples but there where families with children. The pool had a swim up bar. Breakfast was very tasty at the hotel restaurant. We enjoyed our stay. The only 2 things that need help. The bed was very uncomfortable and BE CAREFUL in the shower. The water goes from cold to scolding hot and it's hard to get the temperature to stay where we wanted it.

Room tip: The pool did get crowded so reserve a cabana or get there early.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Dumplin67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Galvez Resort, General Manager at Grand Galvez, responded to this reviewResponded 28 May 2024

Thank you for sharing your feedback on your recent stay at the Grand Galvez. I am pleased to hear that you found our hotel beautiful and enjoyed the tasty breakfast at our restaurant. It's great to know that you had an enjoyable stay, despite the issues you encountered. I apologize for the discomfort you experienced with the bed and the temperature fluctuations in the shower. Your comments are valuable to us, and I will ensure that these concerns are addressed with our team to make necessary improvements. It was a pleasure to have you as our guest and we hope to welcome you back to the Grand Galvez!

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Reviewed 21 May 2024

This is the most elegant hotel on the Texas Gulf. With the extensive renovations completed it competes with some of the most beautiful hotels I’ve stayed in the US. Simply elegant renovation- Lobby is beautiful, lobby bar is perfect, pool is fabulous, and the grounds are gorgeous. The deluxe rooms are worth it for the extra space. Really great location, you can walk to the Pleasure Pier and the islands favorite restaraunt, BLVD Seafood. Bravo.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank H6196CUcoryh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Galvez Resort, General Manager at Grand Galvez, responded to this reviewResponded 24 May 2024

Thank you for sharing your wonderful feedback about your recent stay at the Grand Galvez. I am delighted to hear that you found our hotel to be the most elegant on the Texas Gulf and that the extensive renovations have elevated it to compete with some of the most beautiful hotels you've visited in the US. It is truly rewarding to know that you appreciated the elegance of our renovation, from the beautiful lobby to the perfect lobby bar, fabulous pool, and gorgeous grounds. I am glad to hear that you found the deluxe rooms worth it for the extra space and that you enjoyed our convenient location, allowing you to walk to attractions like the Pleasure Pier and the popular BLVD Seafood restaurant. Your kind words are greatly appreciated, and we are thrilled that you had such a fantastic experience at the Grand Galvez. We look forward to welcoming you back for another memorable stay. Thank you for choosing us.

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