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All reviews front desk every room has an ocean view definitely stay here again great hotel rooms face waffles very clean hotel breakfast room private balcony pool and hot tub seawall blvd wood floors comfortable beds stayed longer the staff was friendly and helpful sofa bed enjoyable stay
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7 - 12 of 337 reviews
Reviewed 6 October 2018

The hotel in and of itself was great. Pretty and clean. The staff spoken to was extremely polite. When I went to use the hairdryer, the very first thing i pulled from the bag they are kept in was a very dirty and crusty pair of women’s underwear. They were brought down and brought to the attention of the frost desk staff, who apologized profusely, and we were sent away with a promise of this being passed to the manager and contact being made. After a 7 day cruise, I still have not an email or voicemail from any member of management, I’ve just been left with the memory of the feel of old, stiff and dirty panties in my hand.

  • Stayed: September 2018, travelled with friends
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Review collected in partnership with Best Western
1  Thank chelciefisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2018

We stayed 3 nights at BW plus on the seawall and had a wonderful time. The view is amazing from the balcony, the hotel was quiet and peaceful (off-season) and the bed was super comfy. Breakfast was standard for free breakfast. It could be better but we took advantage of free. Our AC in the room could have been better as well but we weren’t uncomfortable. Overall a great experience. Very relaxing.

  • Stayed: September 2018, travelled as a couple
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Review collected in partnership with Best Western
Thank Allison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2018

My husband and I recently stayed at this hotel for two nights. I have mixed feelings about this hotel. The hotel is very clean. The rooms are spacious. The bathroom is nice with a nice walk in shower. All rooms face the beach. Seawall Blvd, lies between the hotel and the beach so you will have road noise sitting on your balcony. We are Diamond Select members and we called earlier in the day to request an upper floor room. They will only assign rooms upon arrival. The gentlemen on duty said there were many empty rooms that day so we should no problems. When we arrived our room was on the 2 nd floor with an obstructed view. After agreeing to a double room, we were placed on the 4 th floor. That night we looked at the hotel and the 5 th floor had no lights, so I could not understand why they put us in the first room.Honor members you will receive no privileges at this facility. We arrived at 4:30 pm and our room was like a furnace. The air must have been off for many hours in the room. Once the A/C was turned on cold air did come out. We went out for dinner, when we came back to the room , it was still hot. There is a sign on the balcony door when you open it the air will turnoff. The main door must have a sensor or motion detector to turn off air when you leave. Our room finally was cool enough about 10 that night. Our beds were very comfortable. Breakfast was mediocre. The same both days. Powdered eggs, sausage, cereal, biscuits and gravy. There were no eggs the first day until another guest told the front desk. The front desk finally was able to get the kitchen attendant to come out of the back room. Probably will not stay here again. We are also Hilton Diamond and will stay at one of their hotels where you receive privileges for being loyalty members such as room selection, parking and snacks. We have enjoyed staying at other Best Western such as the one in Atascocita Tx where they go out of there way to help you. This was not one of those best Westerns.

Room Tip: Try to get a top room.
Stayed: September 2018, travelled as a couple
Thank rdwacw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2018 via mobile

We just arrived back from long weekend in Galveston. We booked this hotel through a special deal so we were not sure what to expect. We were pleasantly surprised. The staff on the front desk we're friendly and accommodating, they gave us an alternative room to the one that had been booked for us. The hotel and room was clean, there is ample parking in the back of the hotel and it is across the road from the beach. I really liked that it was a real shower (not over the bath) and the room was huge. The only things that were not so great were the water pressure in the shower which was feeble and the breakfast. The breakfast is not good quality, even if it is 'free'. We went to Shykatz and to the Sunflower bakery for breakfast two days and survived the hotel the other two. It's ok for a short break, try to get a room on the higher floors with a balcony.

Stayed: September 2018, travelled as a couple
Thank TheLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2018

This hotel was excellent. The staff were very nice and helpful. The room was very clean and comfortable. The bed was very comfy. The only complaint was the breakfast choices. We were here for 7 nights and had the same breakfast options every morning. Biscuits and gravy were good. Sausage patties were ok. But the egg omelette was horrible. They really need to rethink the breakfast options.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank 808kathic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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