I booked the room many weeks in advance for a special 2011-2012 New Year's Eve celebration. Check-in time was 3pm but the room was not ready until nearly 6pm. I was assured each time we approached the check-in desk that it would be ready very soon. A nice Housekeeping Manager came to our room almost immediately after we got in, apologized profusely and offered to bring water and fruit but he never returned with it. I picked up the in-room phone to order from the late-night breakfast menu but the phone was out of order so I ordered from my cell phone. When I attempted to check on my order almost an hour later, an automated message informed me that the kitchen was not taking calls. I phoned the desk and was rather rudely informed that there had been many orders. My order never arrived. I phoned the desk early the next morning and Morgan informed me that breakfast was from 7:30am-10:00am and that I didn't need to take anything in the way of documentation with me to get it. We had to sit in a quite cold atrium and wait for the restaurant to open at 8:30am and tickets were required. I ordered an omelet which was passable, but for the mushrooms which I did NOT want. They indicated at check-out that they would refund me $45 for the inconveniences. This might be a great place to stay if there's no large event going on but they failed miserably at handling a sizable crowd.
- Official Description (provided by the hotel):
- The beautiful Embassy Suites Frisco Convention Center and Spa is located in the heart of Frisco. Frisco is the most booming place in the USA! So much is happening here! We are a four diamond, four star Embassy Suites! We boast over three hundred and thirty wonderfully appointed suites. We have that special four diamond, four star service that will exceed all of your expectations. The Embassy Frisco features a full service SPA BOTANICA which has everything from pedicures to body massages. The perfect place to relax from a meeting or sneak away for a romantic weekend.Talk about meeting space; we got you covered! The Embassy Frisco has a full convention center with over 90,000 square feet of flexible space that can accommodate up to two thousand! Whether you are coming in for that special meeting or family reunion- we do it all! Don't forget weddings! We have a special coordinator to assist your every need.The Embassy Frisco is close to everything to do! We are steps away from Dr Pepper Arena. We have views that overlook the Roughriders stadium. Close to many restaurants and shopping shopping shopping! Right across the street from Stonebrier mall and all they have to offer! So come on over to Frisco Embassy Convention Center and Spa- we will exceed all your expectations. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Dallas Frisco Hotel Frisco
- Embassy Suites Frisco
- Frisco Embassy Suites