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Holiday Inn Express & Suites Fredericksburg
Ranked #7 of 25 Hotels in Fredericksburg
Certificate of Excellence
Reviewed 18 September 2017

We stayed here for two nights and chose it based on it's close proximity to town. The staff members were very friendly, caring, and full of great tips and recommendations for the area. The pool was amazing! It was a resort style pool, complete with a beach entry, a sun shelf, a mini lazy river, two slides, two waterfalls and beautiful landscaping. There were also two gas fire rings for those cool fall evenings. The room was spacious and clean. Breakfast was included and the selection of food choices was impressive. You can walk to the main drag from the hotel but we drove and parked due to the heat. The only negative comment I have is that the towels provided at the pool area were small, thin and scratchy. Overall, it was a great place to stay and I highly recommend it.

Room Tip: Our room was on the bottom floor, facing the pool. There were no noise issues.
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  • Stayed: September 2017, travelled as a couple
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    • Rooms
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Thank ThatTexasChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 310 reviews

Reviewed 5 September 2017 via mobile

Stayed at this hotel only cause of the pool but was told at check in it was out of service because of Harvey. Was told later by other staff that was not the case. We tried to switch to another property in town but they refused to let us. The breakfast was subpar & pancake machine was also broken. Save ur money and stay somewhere else poorly maintained property

Stayed: September 2017, travelled as a couple
2  Thank bjabski831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
San Antonio, Texas
217
Reviewed 20 August 2017 via mobile

Worst customer service experience I've ever had. Front desk was rude and unprofessional. I would recommend avoiding this hotel so you can enjoy your stay in Fredericksburg. Much more accommodating options available in town.

Stayed: August 2017, travelled as a couple
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

This holiday inn express is almost like a resort! I say almost, only because there's no restaurant. From the moment we walked in, the staff made us feel welcome. The pool is one of the best pools we've ever had the pleasure of swimming in!!! The room is super clean, and the free breakfast is hot, and my son's favorite! I have to call out the staff because they were exceptional! Max and Bianca worked the front desk like professionals, and made us feel like we were friends! The manager Bradley made great suggestions for area restaurants as well as making us feel at home. This place needs to be your number one spot when coming to Fredericksburg! Look no further!

Stayed: August 2017, travelled with family
Thank kimdH7049RO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2017 via mobile

Front desk called "before check out time" & asked if we were staying another night or leaving. Confused, I confirmed check out to be noon & then was told housekeeping was ready to clean. Check in is 3 & check out is noon per hotel. Calling before check out time to rush a paying customer for the convenience of housekeeping is very disrespectful. Called manager after we left & he apologized but confirmed that they wanted to keep their housekeepers on track. Suggested he change his check out times versus rushing paying customers. Then he told me the front desk told him they called our room at 12:15. Ha! Front desk staff lied. They called before noon. I had already left the hotel & it was 12:15 while I was on the phone with the manager. I told him that's odd as it's 12:15 now, seems her story doesn't really add up. He confirmed that & made no amends for the poor customer service. Real disappointment in the staff & management. Especially when I have stayed twice in 1 week.

Stayed: August 2017, travelled with family
1  Thank Mymndsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Fredericksburg

Address: 500 S Washington St, Fredericksburg, TX 78624-4557
Phone Number:
Region: United States > Texas > Fredericksburg
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 25 Hotels in Fredericksburg
Price Range: ₹ 9,770 - ₹ 15,169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Fredericksburg 2.5*
Number of rooms: 78
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