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Tracy C
Longmeadow, United States

Clean, comfortable, convenient... but mediocre breakfast selection

4.0 of 5 bubblesReviewed 11 Jul 2024
I stayed two nights at this hotel, opting for a "King" room, which matched the pictures on the ChoiceHotels website. The room was clean, but could have used an additional trash can (1 for the bedroom, 1 for the bathroom). The bed was comfortable with plenty of pillows. There were some obvious patches to the walls and the exhaust fan in the bathroom didn't work (I reported it) but those are minor details.
Breakfast is included in your stay from 6 to 9, which I experienced my second day (I was off early the first morning before they started serving). They had two sets of serving trays with signs saying "out of service" on them. I had to "flick" the inside switch to turn on the juice machine (which had capacity for four juices, but was only stocked with three). The "hot" breakfast tray had only TWO items: Bacon and Scrambled Eggs. There was an assortment of mini muffins... not. Only mini-blueberry muffins were there. Instead of a variety of breads, bagels, etc... there was ONLY three loaves of the SAME bread. There was a waffle maker, 3 cereals and a cooler filled with Peach and Strawberry yogurt. If ya came for the breakfast, which I didn't, you'd be mighty disappointed.
What surprised me, when I checked in pretty late, was that the housekeeping crew was still cleaning rooms. In fact, the desk clerk ran up to the floor as I was heading towards my room to intercept me as it hadn't yet been cleaned. I stood in the hallway as he ran back downstairs to the front desk to reassign me to a clean room.
Over all, the hotel was convenient and the rooms reasonably priced. The breakfast, meh! It was mediocre at best. My test of a hotel is whether or not I'd stay there again. In this case, yes, but I'd hope that by then they'd have "fixed" the two sets of serving trays and actually serve a decent breakfast.
Date of stay: July 2024
Trip type: Travelled solo
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophia Stewart, Owner at Comfort Inn & Suites North Dallas - Addison, responded to this review
Responded 15 Jul 2024
Dear Guest,

Thank you for your detailed feedback regarding your recent stay with us. We appreciate your positive comments about the cleanliness of our rooms and the comfort of our beds. We apologize for the issues you encountered with the breakfast service and amenities such as the non-functional serving trays and limited food options. Your feedback is invaluable in helping us improve, and we will address these concerns with our team to ensure a better experience for our guests in the future. We look forward to welcoming you back and exceeding your expectations on your next visit.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews room was clean staff was friendly and helpful the check in process pool and hot tub location was perfect stayed nights
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Reviewed 2 October 2023

We stayed here because we were stuck in Dallas due to airport weather delays . The airline gave us vouchers for this hotel. There were many people trying to check in and it was late evening. Even though the lobby was full of unhappy travelers, the staff stayed pleasant and helpful. Checking in was very smooth. We were given a very nice room. The hotel was clean and the room was quiet. Free breakfast in the morning was very good and hot. We would definitely stay here again!

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Kaityogill365
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophia Stewart, Owner at Comfort Inn & Suites North Dallas - Addison, responded to this reviewResponded 5 October 2023

Dear Guest,

Delighted to receive your gracious feedback! Your kind words fill us with immense joy and appreciation. We strive tirelessly to ensure that our services cater to your utmost satisfaction, and it brings us great pleasure to learn that you love the experience. Your encouraging endorsement is a testament to our dedicated efforts toward excellence. We eagerly await the privilege of serving you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2022

We have stayed at several Comfort Suites and always were pleased. This place was terrible. Old facility that needs much update. Inept desk staff. Dark, cramped room. A/C problems.
Thin walls. Listened to someone's loud music until after 1am.
We checked out after one uncomfortable night.

Room tip: Like I said, don't go there.
Date of stay: July 2022
    • Value
    • Sleep Quality
    • Service
Thank Curt D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophia Gutierrez, Owner at Comfort Inn & Suites North Dallas - Addison, responded to this reviewResponded 20 July 2022

Dear Guest,

We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2022

Our room was clean and nice, as was the rest of the hotel. Staff was friendly and helpful. We stayed 4 nights. Breakfast was adequate. We enjoyed the pool and hot tub - both were clean. We appreciated the ample free parking. Location was perfect for our needs.

Date of stay: July 2022
    • Location
    • Sleep Quality
    • Service
Thank sben495
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophia Gutierrez, Owner at Comfort Inn & Suites North Dallas - Addison, responded to this reviewResponded 18 July 2022

Dear Guest,

Thank you for uplifting the spirit of our team with your excellent review, which gives a huge thumb up to our services culture. Our associates are passionate about their job, and we are happy to know that their dedication made your stop over at par with excellence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2022

The area was packed. The hotel was in the Addison area which I like. It was graduation weekend and very noisy. I was able to get a nice room and a nice place to sleep.

I did not like the $100 deposit charge, but that is how they run their business. The check-in process was not smooth.

Date of stay: May 2022
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank rboykins71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophia Gutierrez, Owner at Comfort Inn & Suites North Dallas - Addison, responded to this reviewResponded 2 June 2022

Dear Guest,

We are glad you like our room. ! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.


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Reviewed 28 September 2021 via mobile

I stayed 2 nights here and spent 170 in total for a ghetto and gross hotel room. The room was dirty and disguising and honestly the pictures don’t do Justice and there was even more than what I took pictures of. There were holes in the walls, dirt and blood and other substances on the walls, the wallpaper was literally falling off around the sink, the bathtub was dirty, pee on the side of the toilet, our door was broken, our bedding was stained (praying they were even clean), they only had one elevator, the parking situation was terrible and they only had one luggage carrier and of course it was broken too. The only two good things about the place was that it’s sheets were soft and the staff was night.

Date of stay: September 2021
Trip type: Travelled with family
Thank Jasnricky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sophia Gutierrez, Owner at Comfort Inn & Suites North Dallas - Addison, responded to this reviewResponded 28 September 2021

Hello,

Thank you for sharing your feedback. We sincerely apologize for your sub-par experience. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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