This was really bad rooms weren't ready when they were suppose to be , had to wait 30 minutes for the desk clerk to return. Called the front desk to report tv not working they did nothing that night. Went to the front desk to check out they said they would take off the $10.000 for parking check the bill at 2;45 that morning never was on the bill. Didn't take care of business and the customers!!!!
Thought to give this hotel another visit, because reg hotel usually has been too busy during my stay in Dallas.
I’m so sorry I did. Although it’s been a few yrs since I last stayed here at with this chain I thought it was be just as good.
Horrible stay. Do not recommend this location —Market Center-Dallas. Since arrival non existent of staff and customer service. Had to wait for front desk staff not only arrival but departure. (No checkout slid under door on last day. ). Warning— they now charge $10 parking/day not stated on website.
Only one working elevator of the two, then no working elevator same day. Forced to use stairs, smelled like someone had used as a restroom. Love the new shampoo, conditioner and body wash dispensers, but it’ll be nice if they had all been refilled before I got there. Thin walls, could hear ppl talking, doors opening, slamming shut and banged on. Horrible breakfast—hot meal? Cold poached eggs(dry) leathery tasting cand bacon, tater tots and dried French toast on paper plates and plastic utensils.
Honestly this was not worth the $140 a night stay charged.
Absolutely terrible experience, rooms were filthy and we were told rooms had queen beds, got to the room to find full beds. Staff was very rude and not helpful at all. Ended up having to get a full refund after calling Hilton corporate. Truck was broken into while sitting in their parking lot in broad daylight. Had to go get a new window so I didn’t have to drive hours back home with a window missing. Would absolutely not recommend to anyone. Save yourself and do not stay here.
The hotel staff (Lena, Mario, Artis, and David the hotel manager) were exceptionally nice and helpful. And they were the best and nicest hotel staff to deal with in my entire hotel experience. I would stay there again and highly recommend this hotel to anyone who asks. The hotel breakfast was great and had many offerings to choose from. They also have a happy hour on Wednesday evenings that was also very good. The hotel was very well maintained and had a homey atmosphere. Highly recommended
All things considered, a decent stay at the Homewood Suites Dallas Market Center. Representing great value and a delicious morning breakfast, my 4th floor room was both spacious and comfortable. Although still well maintained, hotel is dated with early 2000 decor. My only two concerns include:
1) location is not convenient, there are no convenience stores, coffee shops or anything in the direct vicinity.
2) housekeeping: I stayed for 4 nights and my
room was serviced just once leaving me to use dirty towels. This policy of Hiltons that entails housekeeping every other day MUST CHANGE and is 100% unacceptable. I shouldn’t need to book it before a certain time, daily housekeeping is an essential and if a hotel can’t accept that, they’re in the wrong business.
