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Reviews (182)
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All reviewsstove and ovenfront deskfull size refrigeratormedical citybedroom suiteaccess roadluggage cartyogurtnice poolbreakfast rooma great stayrooms are quietbed was comfortablecleaning staffone night staybusiness tripellis
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72 - 77 of 182 reviews
Reviewed 23 February 2015 via mobile

We needed to stay close to the hospital so we came back. Thank Goodness it was the way it use to be. The room is super nice and clean an comfortable.
I miss coming here and seeing the friendly faces of the employees we use to know though.

Stayed: February 2015, travelled with family
1  Thank Apert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louie S, General Manager at Residence Inn Dallas Park Central, responded to this reviewResponded 24 February 2015

Dear Apert! Thank you for the time you took to offer feedback related to your most recent stay at the Residence Inn Dallas Park Central. It gives me great pleasure to hear that your stay was a pleasant one and we certainly look forward to serving you again soon.

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Reviewed 18 February 2015

Hotel was clean and mostly quiet. My room was at back of the hotel away from the highway traffic. Breakfast was very good all four days of my stay. The front desk personnel were EXCELLENT. Overly friendly and welcoming.
I will stay again.

  • Stayed: February 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louie S, General Manager at Residence Inn Dallas Park Central, responded to this reviewResponded 19 February 2015

Dear Jeff H! Thank you very much for the feedback you offered related to your most recent stay at the Residence In. Dallas Park Central. I am pleased to hear that you had a clean and quiet stay, enjoyed the breakfast and received great service from my staff. It is our goal to completely satisfy every guest every day and it prides me to learn that we did that for you. Thank you again for your comments and we look forward to serving you again in the near future.

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Reviewed 28 December 2014 via mobile

We stay at Marriott Courtyards, Residence Inns all the time, but this one was below average. The checkin took too long, we had to wait for 20 minutes+ for the receptionist to get a duplicate key (she was missing from the counter), slight dingy smell in hallways and the cleaning ladies started taking away the breakfast, without announcement at 955. Small issues, but irritating.

Stayed: December 2014
Thank Raj H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louie S, General Manager at Residence Inn Dallas Park Central, responded to this reviewResponded 23 January 2015

Dear Raj H,
Thank you for taking the time to offer feedback with regard to your most recent stay at the Residence Inn Dallas Park Central. I regret that we failed to leave you with a positive reflection of the property compared to your previous experiences. Your comments related to the lengthy check in process, breakfast being removed prior to cut off time and the smell in the hallways will certainly be used as training tools to correct these issues moving forward. Thank you again for your feedback and we hope for the opportunity to serve you again in the near future.

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Reviewed 28 December 2014

this hotel is in a strange location but the proximity to restaurants and the freeway is good.the service is excellent. The rooms are very nice. The breakfast was good. I will definitely stay again. The hotel is a little outdated but it is ver clean.

Stayed: November 2014, travelled on business
Thank Carmen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louie S, General Manager at Residence Inn Dallas Park Central, responded to this reviewResponded 23 January 2015

Hello Carmen D! Thank you for the positive feedback you offered with regard to your most recent stay at the Residence Inn Dallas Park Central. Please know that we strive to exceed the expectations of every guest every day and we certainly appreciate you recognizing our effort. Thank you again for the comments and we look forward to serving you again in the near future.

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Reviewed 27 December 2014 via mobile

We traveled from Oklahoma City for an Amy Schumer show. When we arrived, the hotel clerk was on the phone for quite sometime before she greeted us. She gave us our keys and neither of them worked but little did we know, that wouldn't be the only issue. The facility looked dirty just from the glance. There were stains everywhere and it looked very run down. When we got in our room, we found hair (don't know from what body part) in the sink and toilet area. We asked to switch rooms. Our 2nd room was slightly more frightening and only one of our keys worked... The room looked a little cleaner until we found a semen stain on the bed skirt that wasn't even dried up. We told staff and they were very apologetic and quickly got us another room. Our 3rd room, when we arrived, smelled of body odor. It was overwhelming. The drapes had big stains all over them and the furniture had cat claw tears everywhere. We decided to call it quits at that point and just drive back to Oklahoma City. The staff was willing to try to fix the issues but there were merely too many of them. Staff mentioned they were currently undergoing a change in management so there was no one higher level to speak to. Oh FYI, if you purchase through Groupon, Groupon will try to not pay you the money back, insinuating that you're lying about the poor experience when you try to get a refund. Groupon gave me only half of my money and in the form of Groupon store credit. If you're traveling to Dallas, stay at Hilton Homewood Suites. I should have just done that instead of trying to save $30. I'm easy to please, but this whole thing left a bad taste in my mouth.

Stayed: November 2014, travelled as a couple
2  Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louie S, General Manager at Residence Inn Dallas Park Central, responded to this reviewResponded 23 January 2015

Hello Lynn C! Thank you for taking the time to offer feedback related to your most recent stay at the Residence Inn Dallas Park Central. While we certainly strive to exceed the expectations of every guest every day, I regret that we failed you, while with us. I understand how frustrating it is to be issued non-functioning keys to your room and to also be assigned to a room that was not properly cleaned. Please accept my most humble apology for the inconvenience you were forced to indure as well as for the resistance from Groupon to issue a full refund. I assure you, your comments will certainly be used as a training tool to increase the level of service and cleanliness at the Residence Inn Dallas Park Central moving forward. Thank you again for your feedback and we hope to be afforded the opportunity to serve you again in the near future.

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