I didn’t appreciate that when I called to order flowers for the room, I had to speak with several different people. I also didn’t appreciate how the “cash only” concierge service for the roses was not explained up front: it wasn’t charged to the room and they don’t accept card. The room service was top notch food. The staff was nice. However the other patrons in the hotel weren’t considerate of their surroundings. I won’t come back to an Omni hotel.