After spending 3 days at the Adolphus, I debated back and forth about 4 or 5 stars. If I could give them 4.5 stars, I would. I finally settled on 5 because I really enjoyed my stay, in spite of a number of minor issues that pointed to a lack of adequate staffing that could easily be addressed.
Minor issues? Trash on the lobby of my floor that was never picked up in 3 days. No remote for the VCR in the room that took a day to get replaced. Long valet pickup times. Left my room at 1PM and by 8PM it was still not cleaned--the maid was on my floor and admitted to me that there was not enough staff and apologized. No notepads or pens in the room (they came the 2nd day). The concierge was MIA a lot--at least half the time I came in and out of the lobby.
All these minor things could easily be solved by more staff and/or more management oversight. I can tell you the restaurants (I ate at all 3 of them) had plenty of staff and service was great; whoever is managing the food and beverage is doing a great job.
On the positive side, the hotel has a wonderful lobby and a great staff, and I thoroughly enjoyed my room. The location is great, the food and services are great, and I would definitely stay there again. They just need to step it up a bit.
- Official Description (provided by the hotel):
- Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus inspires each guest's journey by offering vibrant and storied surroundings and locally celebrated amenities, all crafted and delivered with intuitive, memorable service. Today, the original address for timeless Dallas refinement re-emerges as a smart, urban destination for a new century of hospitality, promising every guest a warm and extraordinary experience. The 407 spacious guest rooms and suites all have king-size beds. Among the new amenities: a brand new rooftop pool and executive fitness center. Travel + Leisure readers voted The Adolphus one of the top 10 large city hotels in the Continental U.S. and Canada. ... more less
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