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Reviews (212)
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All reviewslocal universityroom was cleanfree breakfastgreat value for the pricestay there againwafflesin townpool and hot tubnothing fancyconvenient locationstaff was friendlyfootball weekendkettletexaspetfigraduation
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24 - 29 of 212 reviews
Reviewed 2 April 2017

I would have rated the Manor Inn three -- until the front desk and manager provided the worst customer service I can recall.

My wife and I stayed at the Manor Inn three nights March 9-12. Housekeeping was spotty. We never got clean towels. One day we got no housekeeping at all.

The day we left, I called to see if we left a USB wall charger in the outlet. Without offering to check, the desk clerk launched a harangue that we had to send a prepaid mailer to have it returned. Her rant took me aback. I asked her name. It took at least ten attempts to break through. She finally said her name was Dee Dee.

Dee Dee's customer service was so out of bounds that I asked for the name of the manager. It took another ten attempts to crack into Dee Dee's tirade. She said the Manor Inn manager is Mr. Brown.

I felt obliged to talk to Mr. Brown about Dee Dee. I called March 17. I was told he was unavailable. I left my number. He didn't return my call. I called again March 20. Mr. Brown again wasn't available. I again left my number. Mr. Brown again didn't return my call.

Stayed: March 2017
3  Thank John-DC3282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2017 via mobile

Terrible communication! My son was staying Wednesday the 29th of March till the 31, it was storming where he was leaving from so I called talked to the gal at the front desk if it would be possible to check in a little early without being charged almost the same amount it cost to stay one night! The gal was very nice said 1 he would be fine there weren't sold out! So I sent my son he got there about 130pm to be told 40 dollars to check in early! So he had to kill time for 2 hrs in bad weather because he didn't have 40 dollars! Ridiculous! Then I called and they told me sorry they sold out all the sudden! RIGHT! asked to speak to a manager never got one to return a call!!! I'll tell everybody how rotten and poor customer service!!!

Stayed: March 2017, travelled on business
2  Thank Trish R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2017

What a very sad experience when the employees from the hotel steal from you. On the third day of my stay, I returned to my room to find that my charge cord to my Iphone had been stolen. Obviously the only access to my room was to the hotel employees. Although I continually requested the return of my charger, the hotel refused to accept any responsibility. Not only did they steal from me, but the room was dirty. The bathroom was dirty upon check-in and they did not clean the bathrooms for the five days I was there. They did make the bed. The maintenance was very poor. Upon taking a shower, the water sprayed everywhere. A simple adjustment and tightening of the shower head fixed the problem. Unfortunately, the hotel management does not maintain the hotel nor do they accept responsibility. Furthermore, pest control definitely needs to be addressed. I would never stay in this hotel again nor would I recommend this hotel. The waffles were good!

  • Stayed: March 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank stknva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2017

This hotel has a sign out front that states Pet Friendly. I don't consider a $40.00 pet fee as pet friendly. Rooms are non smoking, but when i opened the door the room smelled liked cigarette smoke. Lots of people smoking outside the rooms & that may permeate inside the rooms. Room was nice, refrigerator, smallish TV, coffee. The pet fee is ridiculously high and this is independent hotel who does want they want. Good value on the room, but due to excessive pet fee, will not retuirn.

Stayed: January 2017, travelled with family
Thank BigDogWillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016

Service desk and maids were very helpful.Room was clean and well stocked.When a light burned out,they fixed it immediately.
Located where you park in front of your room.easy access for a traveler.
From desk was very helpful! They are friendly and professional.

Room Tip: Clean and quiet.Easy to unload while traveling.
  • Stayed: December 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank susan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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