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Jessica C

Always pleasant and as expected

5.0 of 5 bubblesReviewed 21 Oct 2023
Always a nice stay. Clean, well appointed rooms, quiet hotel atmosphere, great staff. Check in seamless. Elevators quick and quiet. Room was very nice, beds comfortable. Best of all we were able to watch the college football game on the cable service in the room.
Date of stay: September 2023
Trip type: Travelled with family
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Reviews (76)
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3 - 8 of 76 reviews
Reviewed 14 July 2023 via mobile

Had a very good stay at this hotel during a very hot July! Room was comfortable and clean and staff overall pleasant. They have a nice restaurant area downstairs and used the fitness center which met my needs. I good stay and would recommend again!

Date of stay: July 2023
Trip type: Travelled on business
Thank Kevin H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2021

I received the best customer service from Niveah and Dashalee during my stay. If I had questions or issues they resolved it immediately and made sure my stay was top notched. I highly recommend staying here!

Date of stay: August 2021
Trip type: Travelled on business
Thank arielj341
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2021

Overall, excellent stay! We enjoyed the vibe at the Courtyard in Carrollton. Downstairs lobby had aesthetically pleasing decor and an abundance of socially distanced spots for groups to gather in a comfy chair for a nice visit. Next visit we will definitely take advantage of the bar for a "happy hour" and I would also like to make use of the fire pit area outside, the space was very inviting!

The room was clean, the bed comfy, however the pillows were not right. I will bring my own next time. This will be our go to place to stay when we visit our soon to be first grandbaby!

Date of stay: March 2021
    • Location
    • Cleanliness
    • Service
Thank lorettae196
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2021

In light of todays travel situation one would thing that a general manager of a property would be welcoming of guests. Not so here. "JE" made the most pompous and arrogant comments to me. Completely unnecessary. Maybe it's because they a short staffed. If so, that's his own fault. Don't know but I'm never staying here again. Also. Although it looks like it is centralized. There are no restaurants nearby.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank toddwW3460HO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Elm, General Manager at Courtyard Dallas Carrollton and Carrollton Conference Center, responded to this reviewResponded 29 January 2021

Thank you for your feedback, it is my position to enforce face mask and face coverings in public areas at all times as well as monitor social distancing in public areas. As I mentioned, it is my responsibility to keep our guests and associates safe in our hotel; especially, during a pandemic.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2020

Overall I'm very disappointed.

The lady who checked me in was helpful but the rest of the staff was rude and unhelpful.

It's very obvious they are trying to cut corners and no longer provide disposable toiletries. You only get a bar of soap and that's it. During this pandemic, I don't think it's sanitary to use what's been used by previous guests. Those shampoo bottles were not even properly cleaned. Disgusting. Not something you expect from a 3-star hotel.

I know protecting the environment is important but this is a unique situation. I'm disappointed that they don't care about their guest's health. They don't even have body lotion and the front desk told me to come down and get it myself if I want any.

I usually enjoy staying at Marriot but I'm never going to stay here again.

Date of stay: November 2020
    • Value
    • Sleep Quality
    • Service
1  Thank Caathy321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Elm, General Manager at Courtyard Dallas Carrollton and Carrollton Conference Center, responded to this reviewResponded 24 November 2020

Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Courtyard Dallas Carrollton and Carrollton Conference Center, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

As a valued customer, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

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