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Loretta E
Bullard, Texas

Very Nice

5.0 of 5 bubblesReviewed 3 Apr 2021
Overall, excellent stay! We enjoyed the vibe at the Courtyard in Carrollton. Downstairs lobby had aesthetically pleasing decor and an abundance of socially distanced spots for groups to gather in a comfy chair for a nice visit. Next visit we will definitely take advantage of the bar for a "happy hour" and I would also like to make use of the fire pit area outside, the space was very inviting!

The room was clean, the bed comfy, however the pillows were not right. I will bring my own next time. This will be our go to place to stay when we visit our soon to be first grandbaby!
Date of stay: March 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviews (76)
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6 - 11 of 76 reviews
Reviewed 29 January 2021

In light of todays travel situation one would thing that a general manager of a property would be welcoming of guests. Not so here. "JE" made the most pompous and arrogant comments to me. Completely unnecessary. Maybe it's because they a short staffed. If so, that's his own fault. Don't know but I'm never staying here again. Also. Although it looks like it is centralized. There are no restaurants nearby.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank toddwW3460HO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Elm, General Manager at Courtyard Dallas Carrollton and Carrollton Conference Center, responded to this reviewResponded 29 January 2021

Thank you for your feedback, it is my position to enforce face mask and face coverings in public areas at all times as well as monitor social distancing in public areas. As I mentioned, it is my responsibility to keep our guests and associates safe in our hotel; especially, during a pandemic.

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Reviewed 24 November 2020

Overall I'm very disappointed.

The lady who checked me in was helpful but the rest of the staff was rude and unhelpful.

It's very obvious they are trying to cut corners and no longer provide disposable toiletries. You only get a bar of soap and that's it. During this pandemic, I don't think it's sanitary to use what's been used by previous guests. Those shampoo bottles were not even properly cleaned. Disgusting. Not something you expect from a 3-star hotel.

I know protecting the environment is important but this is a unique situation. I'm disappointed that they don't care about their guest's health. They don't even have body lotion and the front desk told me to come down and get it myself if I want any.

I usually enjoy staying at Marriot but I'm never going to stay here again.

Date of stay: November 2020
    • Value
    • Sleep Quality
    • Service
1  Thank Caathy321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Elm, General Manager at Courtyard Dallas Carrollton and Carrollton Conference Center, responded to this reviewResponded 24 November 2020

Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Courtyard Dallas Carrollton and Carrollton Conference Center, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

As a valued customer, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

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Reviewed 23 May 2020 via mobile

Wow. Simply wow. The hotel not only met all my expectations and more, but during this virus time the way they managed the situation taking care of guests and employees it is spectacular.
The rooms are very spacious, the bathrooms are big and the shower gel,shampooed conditioner are absolutely amazing, they don't do the small tiny bottles, you have a good big size bottles filled with everything for a good shower not worrying if there's going to be enough for everyone.
The beds and pillows are like a cloud, super comfortable. The TV with the opportunity to log in to your Netflix is a plus when you're bored of watching the regular programming.
The black out curtains for a day sleeper like me were a delight, bot a ray of sun came into the room 👍 I slept like a baby. 😃 the only thing I would change is the fridge, is a tad too small for my taste.
The lobby has a starbucks coffe shop and the decorations, pool and outdoors patio are super marriot standards. I loved staying at this hotel.

Date of stay: May 2020
Trip type: Travelled on business
Thank N3367FTstephaniea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2020

I had a great night's sleep there. The room was very well appointed with USB charging ports all over the place. It's one of those new hotels where you have to leave a room key in a holster for the power to work, but they gave me an extra key at checkin. I'd definitely stay here again next time I'm in Carrollton or Southlake.

Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
10  Thank j0d0nn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JerryE413, General Manager at Courtyard Dallas Carrollton and Carrollton Conference Center, responded to this reviewResponded 12 February 2020

We're delighted that you enjoyed our guest room features, our customers frequently told us to have more charging stations for mobile devices and I see that this was one of our many features you favored. Thank you for your feedback and we look forward to your return visit.

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Reviewed 7 January 2020

I negotiated a corporate rate for my team of 20 last July. We've held a few conferences at the hotel since. I had our corporate travel book and pay for our latest stay. Though I was recognized by name upon Check In I was told I could not check in without a personal credit card. I don't use my personal cards for business travel - and no other Marriott has ever asked for a personal guarantee? The front desk clerk could not get through to anyone (GM, Front Desk Manager or Sales Manager) at 7pm? Then, she called my room at 8 to tell me the Front Desk manager called her to tell me she'd "talk with me in the morning." We won't be staying here again. It's unfortunate they required something NO OTHER MARRIOTT has ever asked me to do.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Wurdchick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JerryE413, General Manager at Courtyard Dallas Carrollton and Carrollton Conference Center, responded to this reviewResponded 8 January 2020

Thank you for your feedback, we ill look into your inquiry and respond appropriately.

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