My wife and I came to stay, had 2 nights reserved. Upon check in the room we got had a lightbulb missing and the ice bucket was disgusting the phone in the room was broken. We went to the front and asked for a lightbulb and bag for the ice bucket and advised the front desk man about the broken phone so he changed us rooms and even upgraded to the Jacuzzi suite, we were grateful and delighted... Then the nightmare began... We went into the room (we wanted a smoking room) no ash tray, so called front desk to ask for one and he said they don't provide them... The iron and ironing board wasn't in the room so I went to the front desk and asked for one because we were going out and needed to iron. He was very rude to me but got the stuff for me. We started up the jacuzzi tub... Glad we were just testing it because some leafs, or lettuce or whatever it was poured into the tub it was disgusting. We let it go since there was a shower and bathtub in the bathroom and went out. We got back (my wife managed to break her ankle while out) at around 7-8 am. She went to lay down. I look next to the jacuzzi tub and there is a huge ball of hair stuck on the wall disgusting! I opened the refrigerator and grabbed my leftover redbull and what do I see ROACHES crawling!!! I had to run to walgreens to get some medication and stuff for my Wife and she needed toilet paper. When she called the front desk he said she can come get it, she explained to him she had broken her foot and asked if he would bring it to the door at least and he said no. Worst customer service I've EVER encountered!!! We had to get some rest and I couldn't drive any longer so hesitantly we stayed and asked for a late check out which they did give us an hour extra so until 12pm. We get a knock on the door at 10 am asking if we are leaving yet and we explained they gave us the late check-out. We had our bags packed up and were about to head out the door and at 12:02 pm we get another call stating "it's after noon are you leaving yet". Of course we were about to walk out the door. Assisting my wife (no crutches yet so was using the desk chair to roll her body to the car) and the housekeeper ran after us as if we were going to steal the chair... This is the worst, most disgusting hotel I've ever stayed in and unfortunately the staff are even more of a shock than the cockroaches. I have many pictures and a Facebook LIVE video of this disgusting hotel. NOT WORTH IT DON'T STAY HERE!!!! I will be notifying choice about this experience. So disappointed!
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- Also Known As:
- Rodeway Inn Carrollton
- Carrollton Rodeway Inn