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Rick M

GREAT place to reside!

5.0 of 5 bubblesReviewed 31 Mar 2023
Rob & his staff are AWESOME AND AMAZING PEOPLE! Clean comfortable room clean property! Would return if need be. I HIGHLY recommend this location at 1240 Trinity Mills Road in Carrollton Tx. Convenient to shopping and dining easy access to major highways.
Date of stay: January 2023
Trip type: Travelled solo
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 27 December 2021

DON'T believe the marketing of InTown being like home.

Wardens run this place. Usually, when you stay at a hotel, privacy is a right. However, here, you are susceptible to unscheduled, random room inspections. I've had someone peep into my room while I was in bed! It's like a prison and the guards can come in at any time. The housekeepers are complicit and pretend not to know like good cops, sometimes denying essentials to long term guests based on what Warden approves. They told me NOT to bring my blanket down to be cleaned more often than 3 months?!. I was even told that you cannot deny inspections when they "decide" to show up at the wrong time. I was even told, "So, what do you think? We're supposed to just let you come in at any time you want (Called asking for fresh sheets on an "off-housekeeping" day during the week) and get sheets?

Date of stay: October 2021
Trip type: Travelled with family
Thank TheOneToWatch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2017

This hotel has had a major renovation. The Intown Suites chain is making some very positive changes to their properties and this is one of those who has recently remodeled and updated their property. I was very impressed with the new look and remodel. I have stayed at several other InTown Suites on business and this actually has been one of the nicer ones. Office staff is courteous and very attentive to your concerns and questions and courtesy officer is also very professional and courteous. I definitely would recommend this place for an extended stay.

Date of stay: January 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank erz2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 June 2015

good internet, TV, kitchen but near highway(noisy). Good for its low price. H-Mart and Walmart and other cafe,restaurants here, you even can walk to for 5 minutes . This hotel is for smokers, so your room can have this smell

Date of stay: June 2015
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank VasiliyShk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Intown S, Public Relations Manager at InTown Suites Carrollton, responded to this reviewResponded 6 August 2016

Thanks for the stars VasiliyShk! Since our remodel we have become a non-smoking hotel. Come stay with us again your going to love the new updates!

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Reviewed 5 March 2015

My family and i relocated to Dallas area and we needed a temporary place to stay while we set up our business and figure out what area we would like to live in so we decided on Intown because the price was affordable. Well little did we know the staff would be in and out of our room whether we were there or not often unannounced always checking for something multiple times a week! Worst part about it is if your are there when they come they make you leave the room and stand outside. what are they looking for? I agree with the other reviewer who said you feel more like an inmate than a guest with these random checks. Thank God we found and home and will be moving out next week.

Room tip: Doesn't matter they all get searched
Date of stay: October 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
5  Thank 234beth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Intown S, Public Relations Manager at InTown Suites Carrollton, responded to this reviewResponded 6 August 2016

Thanks 234beth for the review. We're sorry it took so long to respond. We do have house keeping once a week. And unfortunately, the city of Carrollton has pretty strict rules for hotel operators. There are safety checks that must be done in order to stay compliant. We are required to check smoke detector batteries, electrical outlets, and other things of that nature. We're sorry for your inconvenience. Also once a year we have a city inspector who comes to the property, and preforms a health inspection. The inspectors go from room to room, whether they are occupied or not. This happens right around the time it looks like you were here. The good news is it keeps hotels in Carrollton from nasty things like bed bugs and mold.

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Reviewed 27 February 2014

This place is a prison they do random room checks at the wardens choosing you are not allowed to open your window at anytime i was told i couldnt even touch the blinds the laundry machines never work you cant have your door open or sit outside this place reminds me of those prison movies i see on tv stay away

Date of stay: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Di2v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Intown S, Public Relations Manager at InTown Suites Carrollton, responded to this reviewResponded 6 August 2016

Thanks Di2v for the review. Also to you, sorry our response took so long. Allowing you to open your window or keeping your door open might allow an inmate to escape. We do not have blinds anymore since our remodel. And work details for the laundry are reserved for good inmates. I can see from your review we must take away your TV privileges too. I must go now so they don't revoke my internet privileges for talking to an ex-inmate. Hope things are going well for you on the outside. On a serious note, since your review we do refer to our GM as The Warden.

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