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All reviews biscuits and gravy hospitality room weight machine great cookies clean hotel pleasant stay bed was very comfortable the general manager the breakfast area recommend this hotel hot breakfast easy access a great place to stay fitness room fridge and microwave the room was nice would stay here again
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Reviewed 4 weeks ago

My family and I had a very satisfying stay at this Inn. We were there for about 3m give or take for business purposes and honestly if we get to go back out there we will definitely be staying here again. The staff was excellent all very welcoming and friendly. Tony the general manager was always very kind, second manager she was also very nice. Erin worked the graveyard shift, very pleasant individual he regularly made sure we were ok. Breakfast was great and the gym area has all the basics needed really enjoyed. We only experienced one little issue with the heater/ac unit and although it wasn't their fault (electrical) we were gladly moved to another room right away. Overall very pleased, and thankful.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank echrystal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyH4228, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 4 weeks ago

Dear echrystal: Thank you so very much for your kind remarks in reference to your recent stay at the Best Western Boerne Inn & Suites. Our staff tries very hard to make every guest feel welcome and able to relax. We apologize for the issue you had with your room air conditioner. I assure you it will be addressed immediately. We do hope you will be able to return to Hill Country and spend some time enjoying our community and the beauty of this area.
Sincerely,
Tony H.
General Manager

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Reviewed 27 October 2018

This was the Host Hotel for a spyder rally. The price is high for the ssize and amenities of the hotel. Old style air conditioning. Old worn carpet.Mold around the tub. Upside is they allow pets with an additional 15 dollars a night. They accomadated us for a 1st flfloor room

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank ElgynSpyder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyH4228, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 27 October 2018

Dear ElgynSpyder: Thank you for reviewing your recent stay at the Best Western Boerne Inn & Suites. We are sorry that you had some issues with your room and they will be addressed. We renovated two years ago and any issues that are identified are immediately addressed. We enjoy hosting the Spyder rally and hope you will visit us again next year.
Sincerely,
Tony L. Holm
General Manager
Best Western Boerne Inn & Suites

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Reviewed 23 October 2018

The room was quite comfortable. It could have used 1 more chair. Since the weather was rather nasty it would have been nice if the floor could have been vacuumed to get up the little mud clods that we left when we would return to the room every evening.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank BackPacker620132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyH4228, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 24 October 2018

Dear BackPacker620132; Thank you for reviewing your recent stay at the Best Western Boerne Inn & Suites. Your comments are very important to us in order for us to improve on the service and hospitality we provide each of our guests. I apologize for the lack of vacuuming in your room and this will be addressed with the housekeeping staff. Rose will be personally recognized for her efforts to ensure our guests have the opportunity to enjoy a wholesome and relaxing breakfast. We look forward to your next visit with us.
Sincerely,
Tony H
General Manager

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Reviewed 12 October 2018

A lot of our family members stayed at the Inn as it was close to the venue for a family wedding. The room was comfortable, the service was great, and the included breakfast was very good. There were a couple of very good areas for our entire family to hang out and visit. We really enjoyed talking to Rose in the dining room. She was the most friendly of all the employees we met. Thank you Rose for making our stay so comfortable.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyH4228, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 13 October 2018

Dear Karen D: Thank you for reviewing your stay at the Best Western Boerne Inn & Suites. We are very pleased to know that our service and hospitality made it possible for your family to enjoy the special event. We appreciate you recognizing Rose and she will be personally awarded for her efforts. We hope you remember us when you next come to Hill Country Texas.
Sincerely,
Tony H.
General Manager

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Reviewed 27 August 2018 via mobile

Staff, especially Erika, is the Best!
Good breakfast. Really the quietest rooms I’ve ever been in. Stayed in 3 different rooms during my visit do to check-in check-out for traveling. Every bathroom the same.... No water pressure in shower. Come on... Fix that!!

Date of stay: August 2018
Trip type: Travelled on business
Thank frequenttraveU3264BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony H, General Manager at Best Western Boerne Inn & Suites, responded to this reviewResponded 28 August 2018

Dear frequenttraveU3264BR: Thank you for reviewing your recent stay at the Best Western Boerne Inn & Suites. Your rating and comments are appreciated since they provide us valuable insight into how our guests perceive their stay with us. We will definitely look at the shower in the room to determine the issue that impacts the shower pressure. We will recognize Erika for her efforts. We hope to see you again soon.
Sincerely,
Tony H.
General Manager

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