We stay in Big Spring every other month with my company, and this was my first with Holiday Inn Express. The stay was going ok breakfast was ok rooms were fine the problem I had was with the staff. When I received my bill I noticed a $250 dollar charge when I asked the manager what this was I was informed they found a Cigarette butt in my window. Normally I would assume you could talk to management with a pleasant result but that did not happen. I explained that I don’t smoke and it must have been there or something. I was not only informed that they would not be removing the charge but if it was there I had to be smoking in the room. I was very unhappy with this and felt completely screwed by this hotel. I even called the corporate number and no one seems to care. I guess $250 dollars is worth losing future business of 1600 dollars every other month.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel Big Spring. We are conveniently located near downtown Big Spring, the Heritage Museum and Comanche Trail Park, which includes the new Big Spring Aquatic Center. We are also minutes away from The Hanger 25 air museum. All guest rooms are equipped with free Wi-Fi; iron & ironing board, microwave, refrigerators, coffee makers, cordless phones, and hair dryers...free continental breakfast! The Holiday Inn Express Hotel is an interior corridor hotel with keycard locks, a fitness facility, and a business center. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Big Spring Hotel Big Spring
- Holiday Inn Big Spring
- Big Spring Holiday Inn