We reserved an indoor pool room because of the kids. We love to stay here! We have been staying here for almost 14 years. Never had any complaints and this stay was even better than before. Our room was right at the pool. While in the pool there were some kids throwing a plastic football and not willing to move to let us swim. So we got in the hot tub and then my husband and daughter got in the pool. My daughter got hit in the face with the ball and then my husband got hit in the back. My oldest daughter and I were sitting in the hot tub and got the water splashed in our eyes, due to the football. That was it. I called the front desk and they took care of it immediatley. We needed a roll away but they don't have them. So we got extra blankets to make a bed in the floor for one of the kids and they loved it. We had to cut our stay short due to a death in the family. The front desk was so polite and we got a refund instantly. No question, no nothing. I love this place. So clean, the food for breakfast is more than enough to eat. Their location is perfect! We will keep staying here as long as they stay open and we are able to travel!
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- Also Known As:
- Best Western Plaza Hotel Pigeon Forge
- Best Western Pigeon Forge
- Pigeon Forge Best Western