When arriving in the room the refrigerator was not working. We waited over 30 min. for the maintenance person to get it (supposedly) fixed. We had dinner from an expensive restaurant & champagne that needed to be chilled. It was supposed to take 1 hour to get cold and only stayed cool at best. No one ever bothered to call to make sure it was working. The person at the desk was not apologetic either when we first told him. We had been traveling all day and were too tired to get dressed and go down again. Supposedly they didn't have any more jacuzzi rooms. We made due with ice from the ice machine. So we are about to get in the jacuzzi and guess what, it was not working. I tried numerous times on the switch to turn it on. We didn't even bother to tell them we were so over it. Last year we went there and had the same exact room. We told them when leaving that the jacuzzi did not work but that time it was our fault because we did not know how to turn it on. Now I'm wondering if it even worked last year. One of the reasons we liked that hotel is because Food City is right next door which is very convenient. It was also close to the places we wanted to visit. If the amenities worked it would have been nice (jacuzzi, fireplace, stove, microwave, full size coffee machine). One more thing, there is no complimentary coffee, even for two. So if you dare, bring your own coffee. We were told by an employee we could get some downstairs. I go down another time to find out, if they have coffee you can have some. They did not. So our money will go elsewhere from now on.
- Official Description (provided by the hotel):
- Nestled between Old Mill Avenue and Dollywood lane in Pigeon Forge, Riverside Motor Lodge has everything you need to make your vacation complete. From our wide range of suites to our over sized Penthouse, no matter what the occasion we have what you are looking for. Our heated indoor pool offers fun and relaxation even through the coldest winter days while the fireplaces in our family and honeymoon suites wait to warm you back up. Before you settle for another standard room come see what a Riverside Vacation is all about. ... more less
- Reservation Options:
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- Also Known As:
- Riverside Motor Hotel Pigeon Forge
- Riverside Hotel Pigeon Forge