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“Very Nice”

Review of Best Of View

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Very good
8 reviews
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Overview
Cabin -
2 Bedrooms, 2 Bathrooms, Sleeps 8
Pigeon Forge, Tennessee

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
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Brian N
Orlando, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice Cabin but Needs Improvement's”
Reviewed 29 January 2016 for a stay in January 2016
2
people found this review helpful

We stayed in a cabin the was not updated to date. The cabin Best Of View in Legacy subdivision.

Many great things about this cabin and many issue the need to be resolved.

What you see here on the pictures is not exactly what you will see when you get there.
Clean cabin, great view but some things need fixing or updated to date. The tv downstairs was not plugged and come to find out the plug was 2' short to reach the outlet. We went and bought a cord so the TV can be used. The ceiling fans are warped and make lots of noise while running, hard to sleep. The air hockey table is old and doesn't work correctly and doesn't blow air the way it should. The windows are very dirty and cloudy. Looking off the back of the balcony into the woods there lots of trash down below. The wood planks on the rear porch are lifting and need replacing, trip hazard. To top it off on our last night there we returned back to our cabin and there was NO RUNNING WATER at all. It was 8 degree outside and we could even that showers. We had to use the spa water from outside to flush toilets, i called customer service and they sent us a repair man but couldn't fix it, they wanted to move use at MIDNIGHT and I said NO, because the kids were sleeping and than pack everything up at MIDNIGHT in 8 degree weather. They moved us to a different cabin with running water the next day. The moved sucked because we had to pack everything up food, pack bag, kids, and everything else after we were settled in and all of the innocence for just no more day. We had to leave dirty dishes because of NO WATER. The cabin we were moved to was SMALLER, the view was not the same as for what we paid for. The time it took to move was a waste of my vacation. It took away from my family time and other things to do that we had planned for on my day that we had to move. WVC disappointed me with there sorry and only offered me only a 10% discount if i plan to return again. They should have offered me my 35% discount or more that i paid for on this trip. We have stayed multiple time with WVC but it likely that we not will return back as thru the years there prices keep going up and up and the customer service is just OK.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The View Is Great
Liked least: CUSTOMER SERVICE and the things we listed above that need Improvement
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
Large groups
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Jun 2016
Dear Brian N,

Thank you for taking a moment to post a review. On behalf of the staff and management, please accept our sincerest apologies for the issues you encountered during your stay with us! We wish to assure you that this is certainly not our typical guests’ experience. I have checked with our team and see that the issues in the cabin have been fixed. We will be checking on the condition of the decks so that we can see if these need to be addressed by the owner for replacement. The move to a new cabin was necessary due to the entire resort being without water due to a pipe break from the colder temperatures. We deeply regret the inconvenience but it violates health code to allow you to stay in a home without water. Your comments are very important to us. We always want to exceed your expectations and make your stay as comfortable and relaxing as possible and I am so very sorry that we fell short. We hope to have the opportunity to accommodate you again during a future visit to the Smokies so that you will see that your visit with us just now is not the norm for our guests.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MillsyTro...
Bala Cynwyd, Pennsylvania
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very Nice”
Reviewed 29 August 2015 for a stay in August 2015
1
person found this review helpful

This cabin is amazing in terms of the setting and the view. It's also in nice condition for the most part. In general, we had a blast with the vacation and loved the place. There were just a few bummers that - if fixed - would have made it a great property. First, I hadn't noticed when booking that the place didn't have WiFi. For some reason, with it under professional management (Wyndham), I ignorantly assumed it would have WiFi. It was very difficult settling plans for activities without connection to the internet. Also, while we didn't come to the cabin to watch TV, our kids definitely enjoyed downtime at night. The main TV in the cabin was very old, and the singe remote didn't control the DVD player. This was an annoying nuisance more than anything. We left a message with management to ask about getting a remote, but never got a call back. Lastly, we loved turning the A/C off and opening windows, but one screen was missing and another had holes in it. The missing screen was in the main room, which only had two windows that opened - so by leaving it shut, there was very little air in the main room. Also, it appeared by the initially stuck-shut windows and dusty blinds and window frames that the windows hadn't been opened and cleaned in a while.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view
Liked least: Old TV, no DVD remote, missing/damaged screen.
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Dec 2015
Dear MillsyTrotter,

Thank you for taking the time to share your recent experience with us. We appreciate your comments on the cabin and its views- we are sorry to hear that you were disappointed by some aspects of your stay. Please accept our apologies for what is certainly not indicative of the service levels that we pride ourselves on providing and we can assure you that our housekeeping and maintenance departments have taken your feedback very seriously.

We look forward to welcoming you back the next time your visit Pigeon Forge.


Thanks,
Jeff G
Area General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2015 for a stay in July 2015
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
5 Dec 2015
Dear 808nailit,

We really appreciate that you had took a moment to post a review for Best of View. I do see that we have taken care of the carpet that you mention and have checked into the internet problem. Thank you for letting us know that you enjoyed the views from the cabin and found it to be spacious during your visit.

Guest feedback is the most important tool that we can use to improve our service and I wish to thank you again for taking the time and your concern, to let us know.

We look forward to having the opportunity to accommodate you again during a future visit to the Smokies.

Best Regards,
Sherri T
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Shun C
Maumelle, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Relaxing”
Reviewed 7 April 2015 for a stay in March 2015
1
person found this review helpful

The cabin and the location of the cabin was great. I did have a few issues that if they did not exist it would have been perfect.
1. The carpet was really dirty. Either replace or clean it REALLY good.
2. Update your air hockey machine. It was usable but really old...like it looked 10 yrs old.
3. Fridge did not make ice.
4. Furniture was a little worn to me.

All in all it was well worth the price but I think with a few minor upgrades this cabin would be top notch!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view was amazing!
Liked least: The condition of the carpet...
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2014 for a stay in August 2014

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Children0
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