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956
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18
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All reviews outdoor fireplace teaster lane great hotel back porch rocking chairs room was clean the main drag splash pad pool area hot tub ferris wheel breakfast staff the breakfast area complimentary breakfast would definitely stay here again king room nice pool
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Reviewed 28 July 2012 via mobile

We were pawned off onto this hotel by another hotel who was overbooked. It was a mess! The other hotel said they had us a room at the Hampton Inn but they in fact did not. The staff at this Hampton Inn got to the bottom of the mess. The Asst Mgr Rose and the front desk staff was great! They took a bad experience and made a good one. The room is beautiful. The pools are great! This hotel is just starting out. If they keep up doing what they did today they will be #1 in no time!

  • Stayed: July 2012
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2  Thank TravelingOsbornes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

When I booked this location I was looking forward to this new location then over the weekend saw the bad reviews I really should have paid attention and gone elsewhere.

1) check in: the front desk lady was not friendly or helpful at all, almost rude.
2) got to the room after taking a very slow ride up the elevator.
3) seeing that this location is a family vacation spot you would think the closet and drawer space would be ample, not here though.
4) the tv remote did not work, called to have it fixed, went to dinner turned on Tyne tv when we returned, no signal, called again, they came back up and fiddled around again for 30 minutes only to get SD Chanel's.
5) we bought a few things to put in the mini fridge only to find it not working.
6) the pool area had no towels, lights burned out, speakers not working and bugs and hair floating in the hot tub

These guys have been open for 30 days now, more than enough time to get the kinks out. Issues they are now having are just due to poor management.

Stayed: July 2012, travelled with family
1  Thank 16weekayeartraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2012

We only spent one night here on our way to North Carolina. I wanted to stay at this property For two reasons, 1)it's brand new & 2) it's a Hampton & this whole week we are only staying in Hamptons. We asked for our usual room at the end of the hall & they were able to fill that request. The only down side was the fact that the room wasn't ready yet. It was almost 4:00pm I was a bit surprised by this. It worked out fine. They stored our luggage & we had an early dinner. We stayed in a reg.king room which seemed on the small side. There was a microwave & refrigerator. If you are staying for any lenghth of time you should plan on hanging up most of your clothes. There are two small drawers and one very small one in each night stands. We had a very pretty view from our eproom. We didn't use the pool area but it was super nice. The lobby area has a very large room off the main dinning area. It would be convenient for a large group to
sit in & visit.

  • Stayed: July 2012, travelled on business
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Thank LynnesPicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

The family just stayed here for one week with no problems at all. The hotel is off the Pigeon Forge strip, yet close to everything. Would stay again without reservation. Pardon the pun.

  • Stayed: July 2012, travelled with family
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1  Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

This hotel is brand new and the location is great. The staff were super nice.
We thought the price was good for the great room that we rented.

  • Stayed: June 2012, travelled on business
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1  Thank Shirley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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