We stayed here for 3 nights at the end of July. The room was just right for the 3 of us. 2 queen size beds, refrigerator, microwave, big screen TV and nice desk space with free internet. When we arrived (11:00am) our room was not ready. They informed us that they would be ready at the standard 4:00pm check in time. No problem…
When we came back from Dollywood that evening our room was ready. We slept like babies and heard little or no noise. The clock radio has a built in sound machine for those light sleepers. The next day we left the room at around 7:30am for the complimentary breakfast. It varies each day. They serve such things as eggs, sausage, make your own waffles, cereal, beagles and muffins. There is a juice and milk machine. There is also coffee, hot tea and hot chocolate available 24 hours a day. Daughter loved the Hot Chocolate!!
Now the ugly! The housekeeping is the worst I believe I have ever seen. I’m thinking mainly due to the fact that they need to hire more workers to get the job done and in a timely manner. We would leave our room around 7:30am and return around 5:30pm. During our 2 day stay our room was never cleaned. The first day I called to see if or when our room would be serviced only to be told they are still in the building and shouldn’t be long. They never came! On the second day we arrived back in our room around 6:00pm again no cleaning done. Again I asked when would they be coming to refurbish towels and so forth I was told it would be a while. Nope not going to fly with me! Needs to be done now. They came in, got the towels, left new ones and took out our trash. Not acceptable in my book. If I’m paying $139.00+ a night I expect more than that. To top it off we witnessed about 5 cleaning ladies having a smoke break in the parking lot on our way out. Please Hampton Inn Pigeon Forge get the cleaning thing up to par before this hotel turns into a bad hotel.
On a good note. The outside pool area is lovely as well as the splash pad for your little ones. We would stay here again only if the cleaning staff gets going and gets their act together.
- Official Description (provided by the hotel):
- The Hampton Inn® Pigeon Forge hotel in Tennessee, is located just off the Parkway, in the heart of downtown Pigeon Forge, only 4 miles from Dollywood and Dolly's Splash Country. Our Hampton Inn hotel offers the natural beauty of the Great Smoky Mountains as well as the convenience of all the restaurants, shopping and attractions that Pigeon Forge has to offer. Come visit "The Center of Fun in the Smokies" at the Hampton Inn Pigeon Forge. Our Hampton Inn Pigeon Forge hotel features spacious guest rooms with modern decor and all the conveniences for today's traveler. Along with free wireless HSIA, flat screen HDTV's and luxurious bedding, our hotel also features an indoor heated pool, outdoor pool & kiddie pool, business center, well-equipped fitness center, guest laundry and trolley stop, right outside our doors. Our guests will also enjoy a complimentary On the House® hot breakfast, On the Run™ Hampton Breakfast Bags (Monday - Friday) and the satisfaction of our 100% Hampton Guarantee. We love having you here at the Hampton Inn Pigeon Forge hotel in Tennessee! ... more less
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