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“Good times, Great memories, In Great places”
Review of Creekstone Inn

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Creekstone Inn
Ranked #29 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Lisle, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good times, Great memories, In Great places”
Reviewed 16 March 2012

I stayed at Creekstone Inn last week with my friends, this was our 3rd time staying here, We love the river side and I always rent 429 to hear the rushing rapids of the river, It is beautiful and calming. And lets not forget the incredible service, The young girl at front desk, Courtney was very helpful and generous, bless her heart, We had her come to our room about 5 times for a few things, But she didn't seem to mind! And Also our housekeepers were excellent, After coming back to the hotel from a long day in Gatlinburg, we had fresh towels and linen, and everything was tidied up! This will definitely not be our last say, I strongly recommend Creekstone Inn for an enjoyable getaway in the Smokies!

Room Tip: choose the rooms far to the right of the hotel to hear the sounds of the rushing rapids!
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hopefaith316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Guest Relations Manager at Creekstone Inn, responded to this review, 16 March 2012
Dear Valued Guest, we are pleased to learn that you enjoyed your stay at Creekstone Inn. It is a beautifully unique hotel that sets right on the river. You can feed our ducks, tube the river for free, or just relax on your balcony and listen to the river.......
Thank you for choosing Creekstone Inn, we look forward to your next visit....
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • English first
  • German first
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English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2012

Jareth at the front desk was really nice when we checked in he helped us get the value we paid for after a mistake with reservation

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank starnes1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Guest Relations Manager at Creekstone Inn, responded to this review, 15 March 2012
Thank you for taking the time to let us know about your stay. We are happy to hear that our staff was helpful and made your stay more enjoyable. We hope to see you on your next trip to Pigeon Forge.
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 March 2012

Stay at creekstone over the weekend it was great alittle loud cause the hotel was full of kids from a church. The hotel staff did a great job trying to control them. I dont understand the reveiws when they say the hotel isnt clean when i checked in the clerk was fast at my checkin the room was very clean everyone was nice that we came in contact with was always asking if we needed anything which i thought was nice i will be staying there from now on when i travel to the area

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mikala13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Guest Relations Manager at Creekstone Inn, responded to this review, 14 March 2012
Thank you for choosing to stay with us at Creekstone Inn. Creekstone is a unique hotel with beautiful views and a balacony for every room.
We are delighted to hear that you enjoyed your stay. It was a pleasure having you as our guest. We hope that you will come back this summer and enjoy the free tubing on the river.
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Falls Church, VA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 March 2012

I stayed here with a group in town for a conference. Had I been on my own, I would have never stayed the first night. These rooms are NOT CLEAN. The floors are dirty, the furniture is old and dirty and nothing has been maintained. The only private spot in the room to change is the bathroom and it's so tiny you cant even change! When we came back after a day out, the floor in one of the rooms was soaking wet and we realized the toilet had flooded the tiny bathroom and the bed is right outside the door. Everything was SOAKED and disgusting. The folks in that room were moved to another room but this place is BAD. They advertise a balcony on the river but when you go out there, the only thing separating you from the next room is a wire grate wall. It's like a prison cage! The continental "breakfast" is a joke. Stale donuts, muffins but no cereal and milk, no fruit..just ridiculous.We never saw a housekeeper before 3 in the afternoon and even when she came in, all she did was leave towels. The trash cans were full and she didn't even bother to take out the trash and she never made the beds.

These rooms were booked through the conference and we have informed them of the conditions and they will not be using them again.
If you stay there, consider yourself warned. The only words to describe this place...CHEAP and DIRTY. Never again..............

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Guest Relations Manager at Creekstone Inn, responded to this review, 14 March 2012
We do apologize that you did not enjoy your stay with us. We value your comments and I can assure you that we are addressing the issues you have brought to our attention. Upon investigating the issues, we have found that the guests in the room where the floor was wet, was quickly moved to another room. I do apologize that you did not enjoy the balconies, they do have a divider, however they are normally very popular with our guests. The breakfast at Creekstone Inn is an express breakfast not a continental breakfast, I do apologize about the misunderstanding.
Your comments are an invaluable tool, we have taken this opportunity to do some retraining in our housekeeping staff.
Again, please accept our apology and we truly hope that we will have the privilege of serving you again upon your return trip to Pigeon Forge, Tennessee.
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Granite Falls, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 February 2012

The clerks at desk was very nice. i wnet with this hotel because i thought i liked the way rooms were set up. however no remote for wall tv.lights over sink had to be fixed which i know that happens. the room was not as big as they showed. had to leave the door opened in bathroom just to be able to use bathroom. Way to small. First night their the bed was so hard and uneven that ours backs hurt so bad we could not enjoy our saturday much. We had the warm up special but when we arrived the hot chocolatte and 2 coffey mugs and rocky the bear was not in the room. When i called to ask about it, she acted like she did not know what i was talking about, then she said the manager would go hunt one, should be back in a hour. we felt like they really did not have one. when they brought it it said great smoky resort not Rocky. Mostly dissapointed in room and when i went to drink my hot chocolate i spit it out. Nasty thought i had not washed cup good. my husband found out later it was not the cup but water. When we made coffey we used bottle water. i would have expected this from rodeway inn or smokey mtn inn because they look ruff on outside. from now on will stay with a known chain and pay extra . with my husband and my health problems we cannot stay here again. oh yes the blanket had holes in it like bug hole and was ruff. we took it off bed. they never had a good continental breakfast either.

Room Tip: go somewhere else so u can at least feel good enough to drink the water and eat the breakfast. I did...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank melanie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Guest Relations Manager at Creekstone Inn, responded to this review, 14 March 2012
Dear Valued Guest, we are disappointed to hear that you were unhappy with your stay. We strive for guest excellence & satisfaction and we sincerely apologize for anything less. We are investigating the issues you brought to our attention and improvements, changes or retraining will be done. Thank you for taking the time to bring this issues to our attention. I can assure you that this is not the norm for our hotel. We would be happy to offer you a discount on a future stay and let us earn back your business. We will be contacting you via email regarding your discount.
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Additional Information about Creekstone Inn

Property: Creekstone Inn
Address: 4034 River Road South, Pigeon Forge, TN 37863-3923
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Pigeon Forge
#27 Romantic Hotel in Pigeon Forge
#31 Family Hotel in Pigeon Forge
Price range (per night): ₹ 4,316 - ₹ 21,002
Hotel Class:2 star — Creekstone Inn 2*
Number of rooms: 112
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Also Known As:
Creekstone Hotel Pigeon Forge
Creekstone Pigeon Forge
Creekstone Inn Pigeon Forge Tn

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