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Reviews (228)
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Traveller rating
169
27
12
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12
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All reviews rooftop bar double vanity beautiful hotel wellness spa r r monkey bread room service was delicious nespresso machine live music in the lobby floor to ceiling windows an executive suite f b amazing room art museum four seasons corner suite great amenities
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Reviewed 28 May 2021

Very beautiful hotel with a rooftop bar. Very nice spa area as well. Truly one of a kind in the heart of Nashville. Walking distance down to Broadway and all surrounding attractions. Would definitely book again!

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank habeebedwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Desk Team, Owner at Grand Hyatt Nashville, responded to this reviewResponded 28 May 2021

Thank you so much for the kind review! We are so pleased you appreciated our dining options, location and spa. Looking forward to hosting you again soon!

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Reviewed 27 May 2021

Nice, clean hotel. Rooms were a good size and bathrooms were very nice. Pool was beautiful. Looking forward to visiting again once the pool bar opens. Lobby bar wasn’t great. Most staff was helpful and friendly. Close to downtown and the Gulch. Would stay there again.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank staceyi610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Desk Team, Owner at Grand Hyatt Nashville, responded to this reviewResponded 27 May 2021

Hi Stacey - Thank you for sharing your review! We are pleased to hear you enjoyed our location, guestrooms and pool. Our poolside bar and restaurant, Solstice, opens for the season this Memorial Day Weekend. We hope you'll join us soon!

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Reviewed 26 May 2021

Great place to stay. close enough to everything but far enough to not be in the middle of the crazy. Keep in mind this hotel is also used for parties so we did have the pool and bars shut down at times for private events. Great place besides this.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
1  Thank nancyeg2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Desk Team, Owner at Grand Hyatt Nashville, responded to this reviewResponded 27 May 2021

Hi Nancy - Thank you so much for sharing your kind feedback! Hope you stay with us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021 via mobile

This was a really terrible experience for a supposed 4 star hotel. While the property is beautiful everything else was beyond subpar. First of all when we got there we were sent up 2 times to the wrong room number ( the front desk person actually wrote the incorrect room number on the key.

It didn’t get any better as while masks aren’t required they still refuse to clean the rooms.

The Continental restaurant isn’t even open, they don’t serve food or alcohol at the pool, every single thing you ask them is pretty much a no and while Tesia the assistant manager was lovely and tried to send a bottle of sparking wine to make up for things the attitude of most of the staff was rude and the love saying no over and over it seems to any reasonable request.

The service was insanely slow at the rooftop bar the tall young female bartender was especially rude and this was such a disappointing experience.

Furthermore it’s not an inexpensive option even though for what you receive it should be.

I do not recommend staying here.

Date of stay: May 2021
Trip type: Travelled with friends
2  Thank Dana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Desk Team, Owner at Grand Hyatt Nashville, responded to this reviewResponded 27 May 2021

Hi Dana - Thank you so much for taking the time to share your experience. We are disappointed to hear about the difficulties you experienced during your stay. We would like to share the James Beard award-winning Chef Sean Brock's The Continental's grand opening is set for Friday, May 28. Our poolside bar and restaurant, Solstice, will open daily for the season on the same day. Please don't hesitate to reach out to share additional feedback or to let us know if there's any way we can earn back your business for the future.

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Reviewed 25 May 2021

The check-in process was painless. We booked a corner suite and it was fabulous. The bathroom was very large and well appointed. The bedroom was very quiet and secluded. Large 65" TV served the bedroom. The living area was very large with a dining area and huge sitting area with a 75" TV. The entire room was glass walled with very nice views.

Room tip: Corner suites are fabulous.
Date of stay: May 2021
    • Sleep Quality
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1  Thank X6115UBmichaeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Front Desk Team, Owner at Grand Hyatt Nashville, responded to this reviewResponded 27 May 2021

Thank you for sharing your rave review! We are so happy to hear you enjoyed our amenities, guestrooms and views. Hope you stay with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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