I cannot remember when last I was so disappointed in a hotel that I decided to check out after the first night of a planned 4-day stay.
I booked into what was promised as a "Deluxe suite" and "our best rooms". I arrived after a 20-hour flight to find that "suite 23" did not have any kind of work surface/desk in it. Seeing I was working on a new book and needed at lest that I asked if another suite was available. I was then taken to "Suite 24" which indeed had a work surface installed. I had to rush out to a meeting and when I returned and unpacked my suitcase I realised that there was absolutely no storage space in the room other than a small tall cupboard with a few hangers but no shelves - so there was really no space to unpack. When a spoke to the manager about it she told me that this was "not the Hilton" and that I should realise that this was "a boutique hotel" and that "each room was different". So clearly it was unreasonable to expect the most basic facilities. Just how basic I was about to find out on my overnight stay...I have taken a few photos to express some of my other concerns and you can judge the thoughtless design and shabby realities of this "de luxe suite" yourself. Terrible value for money. NEVER AGAIN.More