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“Wonderful staff, great location”

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Novotel Sydney Brighton Beach
Canberra, Australia
2 reviews
“Wonderful staff, great location”
Reviewed 11 July 2012

We stayed at the Novotel recently for 5 nights. We were a bit nervous as tripadvisor reviews were not always wildly enthusiastic. However, our room was very clean & had great views over the Bay. The bed was good and the bedside reading lamps give off enough light to read comfortably. We had booked a basic room on line but were upgraded to a suite on arrival. Most important, the staff were fantastic. We had some special needs and the staff could not have been more helpful. The hotel is in a great location & we would recommend it.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KC_Canberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (290)
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English first
Canberra
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 July 2012

Location fantastic. Service A1. Rooms clean, quiet and comfortable, however could do with some updating and maintenance.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mickendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, 26 July 2012
Dear Guest

Thank you for your comments. We were pleased to read that you found our service good & our rooms comfortable. We have shared your observations about maintenance with the team. We hope we will have the opportunity to welcome you back to the hotel soon.

Regards

Alan Burrows
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 July 2012

We stayed here for an overnight stay and it was nice and comfortable. Check-in went well and our room was nice. We spent $174 with spa bath via a travelzoo deal with breakfast but upgraded to a spa room for $25. The bed was wonderfully comfy but the spa bath was a lil small and the toilet set up was abit too tight but overall it was nice. Many restaurants to choose so its good for any budget. Breakfast was nice alot of variety and nice overlooking to the beach/road. Would stay here again esp at the price we got nothing more though,as the room was a lil outdated,no dvd player,no free wifi or lil stereo could do with a lil more. Pool was nice enjoyed having a dip and gym was ok. Overall nice hotel to stay at,plenty on road parking which saved us $25 extra for undergroud parking...

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kodanay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, 26 July 2012
Dear Guest

Thank you for your feedback. We were pleased to hear that you found many of the facilities & services at the hotel to your satisfaction. We will keep in mind your suggested product improvements when we next we look at upgrading our facilities.

Regards

Alan Burrows
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 July 2012

We stayed here for 1 night as we had to take our daughter back to Sysney International Airport on Sunday morning. A bit expensive but when i walked in i thought not to bad ......... untill we arrived in the room !! I dont want to say any more just look at the pictures................. sad !!! For Novotel that is really really bad - could perhaps spend some money and not just take - payed $25-00 dollars to park in the carpark or otherwise you had to park on the street ??? Very noisy but good sea views. (We stayed on the 6th floor)

Room Tip: Ask for room higher up - maybe not so noisy
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EHeyden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, 26 July 2012
Dear Guest

Thank you for taking the time to post your comments & photos. We have identified the room in question & have discovered that this room was on maintenance & should not have been used. I offer my sincere apologies for this error & we will be addressing this issue with the team members concerned. We do hope that you may consider the hotel when next you are in Sydney & have a better experience. Please do not hesitate to contact me at the hotel if I can be of any assistance.

Regards

Alan Burrows
General Manager
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Travellers are raving about these Brighton le Sands hotels

Canberra, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2012

My overall experience was good until breakfast on Sunday morning. We fronted up at the restaurant and as an A Club member completed the paperwork and was told to "sit anywhere". The restaurant was very full and we couldn't find any seats. We were disappointed there was not a staff member tasked with organising the seating. We decided to cancel our breakfast and ate at a nearby restaurant. Three days after our stay I received a receipt for $31.00 charged to my credit card for red wine. We did not use the mini bar. I have called the hotel twice with a promise of a call back but noyhing to date. I am wondering if indeed the breakfast was cancelled at all and the charge is for this. I will follow up with the A Club and doubt if we will renew our membership.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mahfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nsbb, General Manager at Novotel Sydney Brighton Beach, responded to this review, 26 July 2012
Dear Guest

Thank you for your comments. Your experience in the restaurant has been shared with the manager for their attention. I apologize that we did not provide our usual service standard on this occasion. I believe the billing issue has now been resolved however, if this is not the case, please contact me at the hotel.

Regards

Alan Burrows
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Sydney Brighton Beach

Property: Novotel Sydney Brighton Beach
Address: Cnr. The Grand Parade and Princess Street, Brighton le Sands, Rockdale, New South Wales 2000, Australia
Region: Australia > New South Wales > Greater Sydney > Rockdale > Brighton le Sands
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Brighton le Sands
Price range (per night): ₹ 9,518 - ₹ 17,203
Hotel Class:4.5 star — Novotel Sydney Brighton Beach 4.5*
Number of rooms: 296
Official Description (provided by the hotel):
The Novotel Sydney Brighton Beach is a 4 star hotel situated opposite Brighton Beach in Sydney. With sweeping views across Botany Bay, this hotel is conveniently located only 15 km from the city centre and 5 minutes from the airport. Perfect for businesstrips and holidays, all 296 rooms boast private balconies. The hotel features a bar and restaurant, plus 11 meeting rooms accommodating up to 500 delegates. Leisure facilities include a swimming pool, fitness centre, spa and steam room.Novotel Brighton Beach offers a variety of facilities including landscaped *outdoor swimming pool, indoor pool, steam room, large modern gymnasium, restaurant and bar, Day Spa and Health Centre and 11 versatile function rooms with an experienced conference and events team to facilitate your next function. ... more   less 
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Also Known As:
Novotel Sydney Brighton Beach Hotel Brighton Le Sands
Novotel Brighton Le Sands
Accor Brighton Le Sands
Sydney Novotel

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