From the start upon checking it was a disaster my room and rate was changed without prior noticed, no management was on duty the entire day or weekend during my stay and the Hotel does not HONOR nor back their 100% guarantee stay. I definitely will not be staying again at this property. Had to contact Hilton Corporate at least 5 times to get the General Manager engaged, and on the phone to address the situation and still after 3 weeks we didn't speak directly with the GM. Never understood why this issue couldn't be resolved at the lowest level as possible, the front desk clerk indicated that they could not adjust anything without talking to the Manager first, which he was off for the entire weekend (which does a traveler and their family no good) if he's out all weekend! The front desk threaten to have my Family removed from the hotel if we didn't come back down and let them swipe our Gov't Travel Credit Card again, after we had the initial Gov't/Military Family Rate. The front desk clerk had said she made a mistake and only charged us Gov't/Military Family Rate for $98.00 and since it was the only type room left, that we would be charged for a King Bed Studio that was $139.00. I thought it was unfair to charge us the regular rate of $139.00 if we had already had a confirmation # and reservations for $98.00, however the Front Desk Clerk said that since it was the last room to be sold we had to pay $139.00 or leave! We just took it up with Hilton Guest Services and Corporate and let them handle it since the General Manager was never responsive nor did he address our concern. Can't believe they treated a Active Duty Military Family like that. But its ok, we have plenty of Military people transferring there and we'll just recommend they stay at the Navy Lodge on base there in Millington, at least your rate will be honored and not changed.
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