Nothing but great things to say about our stay. The best part, without a doubt, has been the staff. Teresa was our waitress in the restaurant and she was so delightful. The room was clean and the bathroom was huge with a rain shower. The hotel is literally located across the street from the FedEx Forum. We have found our favorite place in Memphis!

DO NOT STAY HERE!!!I just had the worst experience at Westin Memphis Beale Street. I stayed November 11-14.
HOUSEKEEPING They refused to clean my room when requested, did not have soap in the room, they only emptied the trash, did not change the sheets when requested, and never cleaned the bathroom or vacuumed the entire stay. I saw a cleaning woman by my room and specially asked her to clean my room and she said yes. That was at 10 am I returned at 8 pm not cleaned. I went to desk and they manager said they would clean in the morning. Not acceptable when they had three requests from me to clean the room. The housekeeping supervisor told me they don’t clean rooms after 6:30 but I saw cleaning staff working on rooms at 8 pm! Lies.
BAR I went to bar too get dinner with my sister. After 40 minutes I finally got my meal and it took my sister another 20 minutes. No silverware was given and eventually my sister had to leave her seat, go to the restaurant and ask for silverware. When she untied it, there was a spoon and a knife but no fork! They told my sister who ordered a turkey club someone just order the last turkey and they were out of turkey. She requested wheat bread, which they did not have, so she requested it on sourdough which was offered. What she got was white bread after she specifically asked When we got our bill, was charged twice for dinner, the server took my sisters money $40 for a $26 bill as a tip and did not give her all her change. Was lied to by front desk and housecleaning supervisor about cleaning. This severely impacted my stay and I would like to speak with someone regarding the extremely poor and disgusting hotel in Memphis. Since when is cleaning a hotel room when requested an option? If you want to stay in a dirty hotel room, get cheated by bar and restaurant, and be lied to by the manager, the bar staff, the housekeeping staff stay here. If you like clean rooms, and friendly trustworthy staff, stay somewhere else.

Security and Mrs Lataunja the overnight team served as excellent property hosts. The needs of travelers served as the evident concern. The lobby area was impressive but open to those in need of a few gathering moments. Please commend the team for their above and beyond service.