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“Enjoyed our Stay very much”

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Holiday Inn Univ of Memphis
Ranked #41 of 136 Hotels in Memphis
Certificate of Excellence
Taylorsville, Ms
1 review
“Enjoyed our Stay very much”
4 of 5 bubbles Reviewed 9 April 2012

Everything was great. Our room was very clean and everyone was very nice even with a very late check in. We got great service and had lots of towels and a very clean bathroom..i loved that it was a suit with two rooms and tvs so the kids and grown ups got to watch . I'd stay there again. We are military family and we were thanked for our service. Its very kind.

Room Tip: we were on the forth floor and the kids loved the ride up
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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176 reviews from our community

Traveller rating
    75
    70
    22
    5
    4
See reviews for
61
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Any
English first
Franklin, Tennessee
1 review
5 of 5 bubbles Reviewed 6 April 2012

Everything was GREAT from the staff to the food love it all.I will stay here everytimeI am in Memphis. The Young lady Ashley that checked me in was very friendly and had great customer service. Shenna checked me out and she was as lovely as Ashlye. My bed was soft as a cloud and the food was great.My watiress Verronica for breakfast was caring she asked me was i ok often which I loved about the service. I am coming back to Memphis in July foa my FAMILY REUNION and i will make sure i tell my family about the Memphis State Holiday Inn. Thank You for your great service.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacket A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamstown, New Jersey
Level Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

Very well maintained. Hotel staff very friendly and helpful. Only complaint was no complimentary breakfast. Bed was very comfortable. Even though all rooms face the atrium, they are very quiet.

Room Tip: All suites so all the same
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veronica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
206 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed 20 March 2012

The place was a bit upscale for a Holiday Inn so it was a pleasant surprise but the less than average service proved it was a Holiday Inn. My key card didn't work in the room that was provided and I was told my housekeeping to just call her when I wanted to enter my room. At 8pm there were no maintenance person available to fix the lock. After an hour the front desk decided to move me to another room which didn't have clean towels and a dirty toilet. She acted like I was an inconvenience to her evening and would barely look at me when I spoke to her. I asked for a conditioner since prior to this I was at the Holiday Inn in DT Memphis, turns out only DT hotels get conditioner. The answer to the conditioner was "we don't provide that service". The DT Memphis Holiday Inn wasn't as nice as this one but the staff was pleasant, they bent over backwards to ensure my stay was pleasant. Too bad the Univ of Memphis location thinks its too good to provide service.

Room Tip: Don't bother, they don't really care about service.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie C, General Manager at Holiday Inn Univ of Memphis, responded to this review, 22 March 2012
Thank you for your feedback. It is through guest comments that we are able to learn from our mistakes. This situation is truely not indicitive of the service we are capable of providing. I have met with the Housekeeping, Maintanence and Front Desk staff to address these concerns in an effort to avoid a similar situation. Although it is not a requirement of the brand, we have elected to provide conditioner to our guests going forward. The lock situation required a part be overnighted and it was fixed the next day after the guest departed.

Our entire staff regrets the situation and hopes you will not allow this isolated incident to tarnish your image of our hotel.

We hope to see you when you are in Memphis!

Debbie Cowgill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morganton, North Carolina
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

I stayed at the hotel so that I would be at the University of Memphis for a business presentation the next day. I booked on my way to the hotel, so I was very surprised when the guest service associate offered me a lower price of $130.
When I got there to check in, she immediately told me about the awesome opportunities that being a Priority Club Member entails and when I signed up, I got 1,500 bonus points.
The suite was clean and crisp and the bed and pillows were soooo comfortable!!!
The only flaw was that the bathroom was a little bit smaller than I had expected and likewise the bathtub, but everything was clean and restocked.

The bad part about the room; The ironing board and iron were both completely useless. When you put water in the iron, it leaks unless it is on the highest setting and the ironing board is broken so I had to be very careful when using it.

Room Tip: Any room is great, but make sure you check the iron and ironing board.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clint B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Univ of Memphis

Property: Holiday Inn Univ of Memphis
Address: 3700 Central Avenue, Memphis, TN 38111
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Memphis
#14 Business Hotel in Memphis
Price range (per night): ₹ 9,509 - ₹ 12,785
Hotel Class:3 star — Holiday Inn Univ of Memphis 3*
Number of rooms: 82
Official Description (provided by the hotel):
The Holiday Inn Hotel University of Memphis is an all-suite hotel centrally located in the heart of Memphis and easily accessible to downtown, the airport, and shopping. This hotel is a five-time TorchBearer Winner and features a beautifully decorated atrium, Medallion Restaurant, Central Grill, Medallion Lounge, fitness center, specialty gift shop and 14,000 square feet of meeting space! Adjacent to the University of Memphis Fogelman Executive Conference Center with another 17,000 square feet of meeting space. Due to the high quality of our bedding and furniture, pets are not allowed. ... more   less 
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Also Known As:
Holiday Inn Univ Memphis
Holiday Inn Memphis
Memphis Holiday Inn

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