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“Old and worn”

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Luxbury Inn & Suites
Ranked #1 of 3 Hotels in Maryville
Level 1 Contributor
4 reviews
“Old and worn”
Reviewed 1 November 2016 via mobile

The rooms were clean but had seen better days. The washers looked as if never cleaned up, and I hardly think cold cereal and a donut from those 6 per package rates as a continental breakfast. The working staff was very nice.

Stayed October 2016, travelled with family
Helpful?
Thank Best F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxburyinn, Public Relations Manager at Luxbury Inn & Suites, responded to this review, 12 January 2017
Thank you for choosing to stay at Luxbury Inn & Suites. The hotel just added the breakfast area a few months back and we are still making improvements to the hotel. Please come again and give us another chance. Carol
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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115 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Carmel, California
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2016

When we stayed the first room the ice maker didn't work, the second room the lock on the door was broken, when I asked for extra washcloths, I didn't get them. The carpets were worn, the washing machine was filthy, the "continental" breakfast was a joke do you believe the little hostess donuts are part of the breakfast. The staff was very friendly. Think I'll look elsewhere on my next visit.

  • Stayed October 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank msbyrd2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxburyinn, Public Relations Manager at Luxbury Inn & Suites, responded to this review, 12 January 2017
Thank you for sharing about your visit in October. We appreciate your visit and are saddened that we did not meet your lodging expectations. Great customers like you help us do better. I will personally address what you shared. Thank you, Carol.
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Princeton, Alabama
Level 2 Contributor
5 reviews
Reviewed 17 October 2016

The Inn sets off the road behind other businesses and entrance is not obvious.

Two bedroom suite excellent. Needed tub drain repair.

One bedroom studio older. Vent fan over stove needed repair.

Nice clean place. Much better than a lot of chain motels in this price range.

Very nice people.

Plan to stay again. I'm not bothered by reasonable wear and tear.

Room Tip: Center room very quiet. End room by burger joint has more noise.
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  • Stayed October 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank yanasa7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxburyinn, Public Relations Manager at Luxbury Inn & Suites, responded to this review, 18 October 2016
Yes, Luxbury Inn & Suites is hidden, some say "a hidden gem". We have tried since the purchase of the property to have a street sign, however we have been unable to get one due to not have street frontage. This matter is still being debated. We are so glad that you plan to return next time in town. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 October 2016

We just spent 3 nights at this hotel based on what I saw on TripAdvisor and was completely unhappy with the experience. The room was tiny and no one cleaned it until I asked the second day. I will not use your website again.

Stayed October 2016
Helpful?
Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxburyinn, Public Relations Manager at Luxbury Inn & Suites, responded to this review, 18 October 2016
Sandra, we are so sorry that we disappointed you during your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marysville, Ohio, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 October 2016 via mobile

This hotel was better than I expected. It had two separate sleeping spaces, and the beds were very comfortable. Having a kitchenette was nice, and I was able to make coffee in the morning without waking my husband. The bathroom was small but very clean. The staff was very courteous and friendly. The only reason I didn't give it 5 stars is that it would have been nice if there was a door on the back bedroom, but that wasn't a deal breaker. It was well located with several restaurants within walking distance. I would definitely stay here again, and would recommend it to friends.

Stayed September 2016, travelled with family
Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxburyinn, Public Relations Manager at Luxbury Inn & Suites, responded to this review, 18 October 2016
Thank you for doing a review about Luxbury Inn & Suites, and we are glad you will recommend our venue to your friends. We will look at the suggestion you made and see if it's possible to do. We so appreciate great guests like yourself who help us see ways to better serve our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxbury Inn & Suites

Property: Luxbury Inn & Suites
Address: 805 Foothills Mall Dr, Maryville, TN 37801-3732
Region: United States > Tennessee > Maryville
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #1 of 3 Hotels in Maryville
Price range (per night): ₹ 5,007 - ₹ 9,115
Hotel Class:2 star — Luxbury Inn & Suites 2*
Number of rooms: 31
Official Description (provided by the hotel):
Luxbury Inn & Suites all suites venue is conveniently located in the heart of Maryville in the foothills of the Great Smoky Mountains. The Luxbury Inn is within an easy six-ten (6-10) minute drive of the Knoxville’s McGhee Tyson Airport (TYS), just 20-25 minutes from downtown Knoxville or West Knoxville and only twenty minutes from Townsend and the entrance to the Great Smoky Mountains National Park. Our hotel makes a perfect hub and spoke location for guests who would like to tour the great trails in the area like the Dragon, Foothills Drive, Cherohala Skyway and the many pathways in the National Park. ... more   less 
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Also Known As:
Luxbury Inn And Suites
Luxbury Hotel Maryville

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