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Bay Highland Hotel
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    Reviews (823)
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    702 - 707 of 823 reviews
    Reviewed 17 March 2012

    Food excellent, entertainment good but accommodation very very tired. Were on a 3 day break and got an excellent price with shearings, so felt coud not complain too much. Was moved to a slightly better room after asking, but overall standard of housekeeping is poor. Cobwebs on ceiling trailing to curtains, dust on bedside lamps, one bath handle missing and one tap head missing! Bed linen clean otherwise I would have had a major problem staying there. Food & staff make the place. I would not have been happy if I had paid full price for my stay!

    • Stayed: March 2012, travelled as a couple
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    3  Thank BrunoScotland
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 17 March 2012

    We've stayed at this hotel three times & the last time was special offer on price & the Hotel was fully booked, What we can't understand the bar was free from 7.30pm till 10,30pm & the amount of certain guests that abused the the number of time they went to the bar was disgrace & in the restaurant certain guest abused amount of table wine while dining, I am pleased each guest now will get four vouchers.
    The hotel was very good & service was excellent the Manger & his staff really did well in coping with the amount of guests

    Room Tip: Upgrade to Superior Room, Corner Suites are good
    • Stayed: February 2012, travelled as a couple
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    1  Thank Harrychoice
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    highland hotel ... s, General Manager at Bay Highland Hotel, responded to this reviewResponded 10 April 2012

    Due to such good value special offers the Hotel can get fully booked so it’s always advisable to book early. We have introduced a new voucher system for the included drinks and the feedback from our guests has been excellent the vouchers can be used at anytime during the day rather than between 7.30pm till 10.30 pm. This has reduced the busy periods on the bar allowing us to provide better service.
    I’m glad you found service excellent and hoping you will visit again soon.
    Kind Regards
    Alastair Grantham
    General Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 March 2012

    we stayed 3 nights at the highland Hotel on a self drive stay with Shearings and we enjoyed
    our stay very much.
    Entertainment was good especially Ronnie Ross.
    Food was good and all the staff all very friendly.
    The only thing that let it down was finding out that the duvets covers are not changed after each guest leaves but just routinely changed, its just the top and bottom sheet are changed.
    That for me was the only thing I found to be not to my liking and to be honest would make me think twice about returning.

    • Stayed: March 2012, travelled as a couple
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    3  Thank 03whitfm
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 12 March 2012

    Recently spent a three night break here & found it very comfortable & enjoyable. All staff were most welcoming, pleasant & friendly throughout our stay. The bedroom & en suite were clean, warm & comfortable & the food was first class with a good choice on the different menu offered each night. Entertainment was very good & overall it was excellent value for money. We would definitely think of going back to this hotel. The public areas on the ground floor could be improved with more adequate heating.

    • Stayed: March 2012, travelled with friends
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    3  Thank Caithnesscowboy
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 5 March 2012

    we stayed at the this hotel over the xmas holidays dec 10 with shearings ,we found it very welcomeing food was excellent i dont think lv seen so much food ,room ok floor boards very noisy and had to stand in the bath to get reception on my mobile ,staff could not do enough for u only down side was the main rooms down stairs was very cold and draughty could not sit by the lovely big windows as it was very very draughty would do great with double glazing and disappointed that they did not have a real fire ,,but l would go again ,beautifull setting .

    • Stayed: December 2011, travelled with friends
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    3  Thank merlin11_11
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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