Admittedly it's been a couple of years since we used The Alona as a stop off point to the Highlands, it used to be excellent.
Let's start with reception, we waited for five minutes behind another guest at reception then rather than attending to us, the gentleman at reception answered a ringing phone and spent another 5 minutes taking a booking, simple unacceptable.
The room was as always, spacious but oh dear, the bathroom! Brown and black stains on the sealant and a broken dirty shower hose.
We asked to change rooms, the manager tried 5 rooms before finding one with a bathroom that was more acceptable, but not by much.
We ate in the evening at the hotel, the food was O.K. but it was obvious the waiting staff had no guidance and it was descending into chaos.
The breakfast experience was depressing. This is a hotel, not a "greasy spoon" cafe. A few cereals on offer and fruit juice, no yoghurt or fresh fruit etc. A reasonable hot breakfast buffet served on cold plates, sliced bread to toast, nothing else, we asked for marmalade to be told they had none.
This hotel is in a great location and deserves better than being cut to the bone to make money, they are losing money because we won't be back.
One positive, the bed is very comfortable.More
- Free Wifi
- Free parking