My wife and I stayed over for a nioght as we attended a family wedding in Largs. We chose the Brisbane as the last time we stayed there we had a fantastic river view room oerlooking the firth of Clyde.
This time we weren't so lucky - maybe he vagaries of booking on line but we were facing out the back and next to the fire door on the first floor.
Our room was nicely decorated but basic, all we needed really for a single night stay and judging bythe noise the wedding party that was going on was obviously having a very good time...
While the rom was good the bathroom was in pieces - a hole in the ceiling had blu tack in to stop plaster dust falling, the shower was a mixer-nightmare tap, if you flushed the toilet the seat came flying down at you... (Rm 115).
When eating at night the girl cleaning the table next to us in the restaurant simply swept the food crumbs onto the floor!! The chap serving us was very good - Jordan - and he apologised but for a hotel of this size and decor the wine list was poor - about 8 of each plus Rose and champagne.
On serving the white wine was way above room temp and so needed an ice bucket and 10 mins to cool down. The meal was very good - we both had steak, cooked just as we asked - and with the extras we asked for too.
Breakfast was good, service a bit slow but there was only one person serving and it was fairly fiull - if you've a wedding on and foks staing don't you make provision for that?
On leaving neither Alli or I were asked if we'd enjoyed the stay... That's juts poor, basic customer service. If we'd been staying more than a single night we'd have made some noise about the above but would anyone have cared?
Overall I'd say the BHH needs to do more of the basics better - don't sweept crumbs onto the floor, keep the wine cooled, close the office door (throughout the stay you see into the office that was littered with paperwork and extremely untidy), ask your customers how they are, how the stay was and so on.
- Official Description (provided by the hotel):
- Opened 2009 - Ayrshire Luxury by the Sea. New for 2017 - Fully refurbished luxury rooms. Coming soon - Bigger restaurant, bar and guest lounge. ... more less
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- Also Known As:
- Brisbane Hotel Largs
- Brisbane House Hotel Largs, Scotland