Facts: The carpets have seen better days, ranging from stained to downright filthy.
The voile curtains in our room were stained with "black stuff".
The carpet was quite stained and there was evidence of the same "black stuff.
The windows were dirty inside & out.
The receptionist printed off an evening meal menu around 4.30pm. I advised the girl attending to the bar & restaurant that I did not like onions & asked for an alternative to the dishes on the main course menu as we had paid for an evening meal with our booking - this was promptly agreed with the chef & fish & chips ordered.
We went to the bar for a drink to kill some time before the restaurant opened. The girl had to leave attending to setting up the tables in the restaurant to serve behind the bar. She advised there was no ice & when another guest asked for lemon in her drink she was told there was no lemon. THERE WAS NO APOLOGY NEITHER WAS THERE ANY OFFER TO OBTAIN EITHER ICE OR LEMON.
We arrived in the restaurant 5 mins. after it opened. The waiter took our order but returned almost immediately to advise my husband that there was no steak left & asked him to order something else.
He chose steak pie from a very limited menu which included "Bangers & Mash" priced at over £10!
Our meal was OK - just that, nothing special. Towards the end of the meal we became aware of a cold draught coming from the air conditioning. It was only about 10C outside but the air conditioning made the dining room feel colder than that.
We left & went to our room & turned on the radiator. It heated only at the bottom & we had to call for someone to come & bleed it. It took about a minute to release all the air & allow the radiator to heat.
The shower produced only a feeble luke warm mist when turned on full.
The buffet breakfast both days was luke warm and the plates were cold so that by the time you served yourself & returned to your table the food was quite cold.
We went through 3 door keys in 2 days as they failed to work. We were told the 1st time it was possible because we had kept it next to a mobile phone & mobile phones always wiped the keys rendering them useless. (We wondered why the receptionist failed to mention this when she first gave us the key.) With the second key we made sure it was nowhere near a mobile phone but still it failed resulting in a trail down from the second floor to reception as there were no internal phones connecting to reception in any of the corridors.
I certainly could not recommend this hotel and I most certainly will not be staying there again unless it is completely refurbished.
- Official Description (provided by the hotel):
- With panoramic views across the Firth of Forth, The Queensferry Hotel offers spacious rooms with free Wi-Fi and a modern bar. There is ample free parking on site. North Shore Restaurant serves a menu of both international and traditional dishes, using fresh, local produce. There are stunning views of Forth Rail Bridge.Edinburgh city centre and Edinburgh Airport are 9 miles from Brook Queensferry. Inverkeithing Rail Station is 2 miles away. Hotel Rooms: 77. ... more less
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- Also Known As:
- Queensferry Hotel North
- The Queensferry Hotel North Queensferry, Scotland