We were shopping locally and knew of this place so decided to stop here for some lunch on Easter Sunday.
After parking we should have taken note of the shabby exterior, but we didn't. Once inside we approached the restaurant we should have taken note of the empty seats and left, but we didn't.
There was noone around as we waited to be seated so I picked up a menu from the wait here to seated area, only to be greeted with a rather abrupt older waitress asking what I wanted. She offered the 3 of us a menu eventually and went to set a table for 3 of us. This is point I now know we should have left, as she was so rude.
Anyway, she set us a table with the views over the bridges and water and this was actually the nicest thing about this experience. The menu offered little choice 4 or 5 starters, mains and desserts from a set Easter special menu.
2 of us decided on red wine for drinks. No wine list to pick from, no offer of what type of wine, or was house ok. Not very good at £5.60 per glass, served freezing COLD
I ordered a soup which was supposed to come with a warm crusty roll and butter. I had trouble getting my knife into the roll, it wasn't warm, and quite clearly baked off much earlier in the day and just left then thrown on the plate when I ordered soup. When the waiter came with our drinks, I mentioned the roll, he took it away and never bothered bringing another one. No apology and no discount to the billing.
The mains consisted of 2 chicken dishes and the sirloin beef, it would have better read 2 x dried out chicken with shoe leather breakfast bacon on it and sirloin beef with burnt edges. Probably worth stating at this point, my Dad who was with us is an retired chef and banquet manager.
None of us finished our meals, there was no presentation worth talking off, the food was dried out, lacking taste and just an absolutely terrible dining experience from start to finish.
The desserts were probably the pick of the food here, albeit at a guess bought in frozen options.
What we all found amazing was the complete lack of customer service or care. Not replacing the roll, noone asked at any point how our food was, noone asked us for a drink after the first one, we had to ask them.
They even managed to get the bill wrong charging us for 4 meals instead of 3. After we were done, my Dad was at the toilet and I was reading their inviting flyer for the Easter Sunday options, apparently it was supposed to include coffee. My wife actually did ask for coffee and was charged £2.50 for it, it should have been in the paid price and wasn't even offered.
I rarely write reviews but I hate being ripped of and this is what this place is for food.
Please, please, please if you are a foreign tourist visiting do not be drawn here only to leave thinking this is what Scotland has to offer in terms of food and service, we have much nicer places than this, cross over the bridge and go down to South Queensferry, goto the Hawes Inn or the Oroco Pier - both will leave you feeling better than this terrible place staffed by unpleasant people who don't care.
This place is terrible, I will never be back, I'm also writing to the hotel manager to complain about my experience and at least let him know why his restaurant is empty if he doesn't already know.
I hope this review stops someone else wasting their hard earned money in this dump.
- Official Description (provided by the hotel):
- With panoramic views across the Firth of Forth, our hotel and venue offers spacious rooms with free Wi-Fi and a modern bar. There is ample free parking on site. Our restaurant serves a menu of both international and traditional dishes, using fresh, local produce. There are stunning views of Forth Bridges. Edinburgh city centre and Edinburgh Airport are 9 miles from The Hotel. Inverkeithing Rail Station is 2 miles away. Please note there are renovation works happening on site, mostly externally which should not affect your stay. If you have any concerns please contact the hotel directly. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Hotels.com, Booking.com, TripOnline SA, Expedia and HotelQuickly so you can book your DoubleTree by Hilton Edinburgh - Queensferry Crossing reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Queensferry Hotel North
- DoubleTree By Hilton Edinburgh - Queensferry Crossing North Queensferry, Scotland