Sadly disappointing stay. Receptionist/assistant manager had no customer service skills whatsoever. Had we not stayed here previously we would not have known about the pool/gym as it was not discussed at checking in.
Room allocated had a mattress that should be condemned as I could feel the springs throught the mattress. Advised reception and was moved to another room. Bath panel broken and sink cracked. Very basic room and overpriced and over starred!
Redeemed some credability at breakfast as the helpful breakfast staff prepared a tray for me as I did not feel well.
The pool was cold as the heating system had broken down and the jacuzzi was empty.
Visit this area often as have alot of family here but will not be staying at this hotel again.
Manager has bad attitude problem.
- Official Description (provided by the hotel):
- The Lomond Hills Hotel, established in 1733, is an eighteenth-century converted coaching inn situated at the foot of the Lomond Hills. This comfortable inn is an ideal place to stay when visiting the Kingdom of Fife, whether on business or for pleasure. The Old Inn has been extended over the years and has a candle-lit restaurant serving a superb A La Carte Menu, comfortable lounges and 24 well-appointed en suite bedrooms with full facilities, including free WIFI access using high speed FIBRE. The public bar is always well stocked and offers over 50 malt whiskies and quality Real Ales. Several rooms are available for meetings, conferences, parties, weddings and other functions, from 10 to 200 guests. Call to make an appointment to view what we have on offer. The well-equipped leisure centre is free for guest use comprising of a heated indoor swimming pool, fully equipped gymnasium, sauna and jacuzzi. The village of Freuchie is set amidst rich farming country and is situated in the heart of Fife where it lies within a 25 mile radius of 52 golf courses including St Andrews. Only 25 miles from Edinburgh Airport and 17 miles from St Andrews. Main Line Railway Station (Ladybank) 2 miles. ... more less
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- Also Known As:
- Lomond Hills Freuchie