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Reviewed 17 October 2017

BallyGally castle hotel is right on the sea and it's simply beautiful. I unfortunately did not have time to take in all the amenities at BallyGally Castle, but the little I saw was simply spectacular. Their Game of Thrones door one enters into the dining room through also is simply great!

Staff at this establishment take great care to offer personable, competent and reliable service. Checking in and staying here is not simply renting a room, it's being welcomed into an accommodation where the people are highly service oriented and capable. Their mission is clearly to look after you and ensure that you are kept in comfort for the duration of your stay.

I highly reccomend the cheesecake for dessert. :)

  • Stayed: September 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Ethan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottWeatherup, Manager at Ballygally Castle, responded to this reviewResponded 18 October 2017

Dear Ethan E,

Many thanks for your lovely review from your recent stay with us.

I am so delighted to read the comments about the staff team and their service as will they.

Our team here at Ballygally Castle and throughout Hastings Hotels work very hard towards the Vision & Values of the company.

We look forward to welcoming you back to the hotel in the near future.

Warmest Regards

Scott Weatherup
Assistant Hotel Manager
E: ahm@bgc.hastingshotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile

This place was nice but a bit underwhelming based on pictures and reviews. Parking lot is across the street, not a long walk by any means but when you have several big suitcases it seems like a mile. When we returned last night after a long day of sightseeing there were no parking places. While husband sat in car I ran inside to ask what to do. We could park around the corner in a convenience store lot. Castle was having a wedding and another party so no spots available to paying hotel guests, not good customer service. We had the early 2 course special in the Garden Restaurant on Friday night. Shrimp scampi was friend shrimp, not shrimp sautéed in butter and lemon juice. The same food was being served in the lounge in the same cute container. Breakfast was served buffet style. Our room was nice and we did have a seaside view, make sure you request that. We checked out the haunted room. Not really scary. Only part of the hotel is a castle and no one stays in that side. The garden area is pretty but the trout stream smells like dead fish. The saving grace of this place is the beautiful scene. If it's clear you can see Scotland. Make sure you walk the small beach area. We met a local woman who shared insights about Northern Ireland.

Stayed: October 2017, travelled as a couple
Thank nursemurphy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottWeatherup, Manager at Ballygally Castle, responded to this reviewResponded 17 October 2017

Dear nursemurphy13,

Maany thanks for your review from your recent stay at the Ballygally Castle.

I am glad to read that you found room nice with a sea view.

We are sorry that you did not get a space in our car park when returning to the hotel, We do have car parking spaces both in our car park directly across the road and also at the village car park just yards from the property. Of course our staff can offer help with bags for you if you need that.

I am not sure why you thought our photos were photo-shopped online, I can assure you this is not the case, all our photography is organised through our group marketing department at our Head Office.

Please do let me know if you would like to discuss this further.

Warmest Regards
Scott Weatherup
E: ahm@bgc.hastingshotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

We can't praise the Ballygally Hotel enough for their attention to every detail on our daughter Rebecca's wedding day (28/09/17) and for their help in the time leading up to it.
Norman, thank you to you and your team. Every single person without exception couldn't do enough for us.
The Food was exceptional and well presented. The rooms clean and the decor pleasing and the comfortable beds were mentioned so many times that I lost count.
If anyone is currently looking for a great venue to hold their wedding, based on the experience we had, I'd say, look no further, it's all here.
The Beach, The beautiful Gardens, The bay window in the function room overlooking the gardens, with its gazebo, bridge and sea view made a beautiful backdrop and many a couple took photos right there.
Before the wedding we made several trips for lunch and our experience was always the same. So from us parents, we can't thank the hotel enough for making our daughter and son-in-laws day so special.

Room Tip: Sea view or garden view both are equally great
  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottWeatherup, Manager at Ballygally Castle, responded to this reviewResponded 17 October 2017

Dear Kate B,

Many thanks for the lovely review from your daughters wedding held at the Ballygally Castle.

I am so glad to read you thought the wedding day was so special and great attention to detail from our staff. The team will be delighted when reading this in particular Norman.

We hope to see you return to the Ballygally Castle in the near future.

Warmest Regards

Scott Weatherup
Assistant Hotel Manager
E: ahm@bgc.hastingshotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

Tastefully modernized hotel located right on the sea-front. Good quality restaurant for dinner with friendly service and speciality items at breakfast. Well tended scenic gardens by a stream. Ideal for touring the Antrim coast on holiday, weddings or just a relaxing short break.

Room Tip: Best to go for a sea-view but rooms at the end of the hotel also have a memorable view of both sea and gardens.
  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Recently_retired_61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottWeatherup, Manager at Ballygally Castle, responded to this reviewResponded 15 October 2017

Dear Recently_retired_61,

Many thanks for your lovely review from your recent stay at the Ballygally Castle.

I am delighted to read that you found our hotel good quality with friendly service.
We hope you make a return visit to the hotel in the very near future.

Warmest Regards

Scott Weatherup
Assistant Hotel Manager
E: ahm@bgc.hastingshotels.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

We have been staying in Ballygally Castle more or less once a year for a good number of years on a weekend break courtesy of the Tesco Token scheme. It never disappoints - this time was excellent as usual – very welcoming, friendly and helpful staff – lovely comfortable room and delicious food in the restaurant. The hotel is well situated overlooking the Irish Sea, and with the Glens ‘on your doorstep’, it is an ideal location for a short break.

Room Tip: It is worth asking for a seaview room
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank AJBGroomsport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottWeatherup, Manager at Ballygally Castle, responded to this reviewResponded 14 October 2017

Dear AJBGroomsport,

Many thanks for your lovely review from your stay at the Hastings Ballygally Castle.

I am delighted reading that you find our staff friendly & helpful serving delicious food in our hotel.

We look forward to welcoming you back in the very near future.

Warmest Regards

Scott Weatherup
Assistant Hotel Manager
E: ahm@bgc.hastingshotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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