My partner and I recently bought a voucher for Arundell Arms Hotel on Travelzoo for an overnight stay, pre dinner champagne, 5 course tasting dinner, free bottle of house wine and breakfast for £149. When going to make our booking for a date in May, we were told by the dismissive General Manager of the hotel that they didn't realise how busy they were going to be in May and therefore we could not use our voucher at this time. However it clearly states that the only dates we were unable to book were on the 1st March and the 6-9 April, with the voucher expiring on the 15th May (therefore losing out on 15 days). It appeared that Arundell had updated the offer about no bookings in May, 2 days after we had booked our voucher. Despite only being able to make a date in May and Arundell moving the goal posts we have been unable to use the voucher that we have paid for. I am really quite suprised and angry that our voucher has not been honoured and I consider it highly unprofessional of the hotel. Kind regards the Events Coordinator of an international law firm.
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- Also Known As:
- Arundell Arms Lifton