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“Extra-ordinary service on an extra-ordinary day”

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Arundell Arms Hotel
Ranked #1 of 2 Hotels in Lifton
Certificate of Excellence
GreenLeadersPlatinum level
Salisbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Extra-ordinary service on an extra-ordinary day”
Reviewed 14 October 2011

We (myself and my nephew) were cycling from John O'Groats to Land's End on our penultimate day when we hit 50 mile an hour south-westerlies and a head wind of 22 miles an hour and torrential rain on July 16th 2010. We were forced off the dual carriageway only to arrive at the Arundel Arms, frozen, exhausted and relieved to be alive.
Soking wet, barely able to walk and frozen to the core, we caught the attention of the receptionist - Alison Shopland. Alison took our bikes down into the cellar, dried all our clothes and escourted us to the last room available. Alison requested a tray of food for us and left a breakfast tray in our room for the following morning (we were leaving at 6am)
We told Alison we were raising money for the Southern Spinal Trust to create a wheelcahir accessible garden in the grounds of Salisbury District Hospital.
Alison let us have the room for a bargain price and made us feel on top of the world. We will never forget the hospitality we received and would love to come back again when we have saved up a few pennies. We spoke to Adam Fox-Edwards to express our thanks and are delighted to say we would not possibly hesitate in recommending this hotel to everyone we talk to. YOU WILL LOVE IT.

Room Tip: All rooms are fab.
See more room tips
  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobPadwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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494 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • German first
  • Any
English first
Wimborne, United Kingdom
Level Contributor
208 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed 5 September 2011

We stayed at the Arundell Arms for just two nights. Unfortunately the circumstances for us wasn't great as our dog who should have been with us was hurt in an accident. However in saying that the staff were very kind and the whole atmosphere of the hotel very soothing. We were luck enough to have a morning with Roy giving my husband a fly fishing lesson. He made our stay, his humour, kindness and patience in such wonderful surroundings was just the tonic we both needed. We eat the first night in the bar area, okay but nothing special. Fairly typical pub food. For our second night we went up the road to the Lifton Arms Hotel and had a wonderful meal. We just wanted something a bit more casual than the main restaurants in the Arundell. Under different circumstances we would recommend this hotel even though our room was rather small for the money.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank k9todd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2011

We just wished we could have stayed longer.Everything was perfect.We have stayed at many hotels all over the world,but the staff at the Arundell Arms are by far the best we have know.Thank you to you all.Hope to be back soon.We will certainly recommend you to all our friends.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Marie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
1 review
Reviewed 16 August 2011

Firstly i would like to add that i never write reviews, however i feel that it would be an injustice to this hotel/staff if i did not.

From the moment i stepped inside the doors of the Arundell Arms i instantly knew it was the perfect location and venue for our wedding, however it was the general 'feel' of the place that made us book it. Alex instantly put my mind at rest and was able to discuss any matters as and when the arose.

Our wedding went without fault, which was due to the committment, professionalism and service from the staff, paying particular mention to Alex, Mervin, Claudette, Jasmin and Sue. Nothing was too much trouble for these members. The staff went above and beyond ensuring our guests were comfortable and accomodated (even helping to assist when a guest had a wardrobe malfunction).

The food was superb, the five courses for our wedding breakfast was beyond expectation and the evening buffet was plentiful and ultimate quality.

I would urge anyone thinking of booking to stay, dine or get married at the Arundell Arms to do so, you truely will not be disappointed.

Finally, i would like to thank Alex for everything, he helped us from start to finish, ensuring everything was perfect. Our wedding wouldnt have been the magical day it was without Alex's input and the help from the staff, thank you all so much.

Kind regards,
Rachel and Cameron

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
foxy1307, Director of Sales at Arundell Arms Hotel, responded to this review, 19 August 2011
Thank you so much for your kind words. On behalf of myself and all of the staff who worked over your wedding weekend I can honestly say we also had a really fun time. From start to finish your guests were great fun and it was an absolute pleasure to serve and work with you all. We were also delighted to see you when you both returned to the hotel for lunch last week so quickly after your big day! Once again thank you, and again congratulations from everybody here at The Arundell Arms! We very much look forward to welcoming you back here soon!

Alex & The Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2011

Stayed here with my husband in a double room for a friends wedding. We got a wedding rate and paid £140 (normally £180) . The hotel is definitely not worth the money. For that price I you also pay for facilities, there are no facilities here. The room was 2 single beds with single duvets pushed together. Very dated, but it was clean. I expected a larger and bigger room for the price. The kettle did not work and when asked for another one, it seemed to much trouble for the staff to bring it. The bar does not sell pints of beer, you have to go to the pub. Nice location though, and nice surrounding and gardens. The breakfast however,. was excellent. Overall, the hotel was good, however not worth the £140 we paid, let alone the full room rate at £180.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Davemich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
foxy1307, Owner at Arundell Arms Hotel, responded to this review, 18 August 2011
I am pleased that you rated the hotel overall as "Good" and the breakfast as "excellent" and also enjoyed the location and surroundings.

I am sorry that you felt the hotel was poor value though. You stayed for one night only, a Saturday at the end of July in peak season. We offered a discount for the wedding party and although you only booked on the Tuesday before, we honoured this rate. You actually had the last room available in the hotel and sadly that's why we could only offer you a twin not double room.
You commented on your room being clean but dated. This is surprising as all of our rooms have been updated in the last 12 months with flat screen digital TVs, Free WiFi, new bedlinen, duvets and pillows and many rooms have been redecorated and had new carpets.

Beer is served in the hotel bar in pint glasses from pint bottles. We have 5 different ales and 5 lagers available. Our pub is just 30 yards from the hotel bar and we serve 8 beers, lagers and ciders on draught including 3 real ales.

I am sorry that a replacement kettle was not brought to your room if it had been requested.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arundell Arms Hotel

Property: Arundell Arms Hotel
Address: 1 Fore Street, Lifton PL16 0AA, England
Region: United Kingdom > England > Devon > Lifton
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lifton
Price range (per night): ₹ 9,179 - ₹ 16,506
Hotel Class:3 star — Arundell Arms Hotel 3*
Number of rooms: 25
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Also Known As:
Arundell Arms Lifton

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