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“Good rooms, great pool/bad dinner”

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Pillo Hotel Ashbourne
Ranked #1 of 3 Hotels in Ashbourne
Certificate of Excellence
Reviewed 3 weeks ago

Great rooms, pool and location fantastic for Tayto Park, Newgrange etc. Breakfast is great but but dinner is poor and overpriced. Selection for kids is appalling - stale chips and nuggets and terrible service - not good enough! Better to eat in the town.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Claire MJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darrell P, Guest Relations Manager at Pillo Hotel Ashbourne, responded to this reviewResponded 1 week ago

Dear Claire,
Thank you for taking the time to share some feedback in regards to your recent visit with us on tripadvisor. I was thrilled to hear that you enjoyed the best part of our hospitality, but sorry to hear of the kids food. Our head chef will be as disappointed to hear of this as I was as we have received multiple accolades to the contrary. I have also communicated the kind praises about great rooms, pool, location and breakfast to our team who I know will appreciate them as much as I have. We are looking forward to welcome you back to The Pillo Hotel & spa Ashbourne in the not too distant future.

Warm Regards,
Andre Konings
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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17 - 21 of 1,554 reviews

Reviewed 4 weeks ago

the deluxe room is huge,bed was very comfortable, had evening meal in the restaurant,service was excellent, we got room services for breakfast,which was well presented and tasty,would stay there again

Room Tip: we had a deluxe room,3rd floor nice and quite
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank carolineroe27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darrell P, Guest Relations Manager at Pillo Hotel Ashbourne, responded to this reviewResponded 2 weeks ago

Dear carolineroe27,
Thank you for taking the time to share some great feedback regarding your recent visit with us on tripadvisor. I was delighted to hear that you really appreciated our hospitality and I have communicated this along with the great comments to our team. We are looking forward to welcome you back to The Pillo Hotel & spa Ashbourne in the not too distant future.

Kind Regards,
Andre Konings
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Nice rooms, very clean. Extremely friendly people at the reception.

However, the service in the dining area and the bar is far below expectation. On Wednesday, I was waiting for more than 5 minutes to order a bear. No problem if people are busy. But two bar-men stood right in front of me talking and one bar-girl was making the other one's hair. For people standing in front of me and I have to wait! There is one boy with a strong Meath accent, he seems to be the only one working. Two days later, we wanted to have dinner in the rather large dinner area and were told everything was booked out. We had a bite at the bar. 1.5 hours later, the restaurant was still half way empty. Upon complaining, we were told, that they didn't have enough people to serve the whole area. Not good.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank simue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darrell P, Guest Relations Manager at Pillo Hotel Ashbourne, responded to this reviewResponded 2 weeks ago

Dear simue,
Thank you for posting a review in regards to your recent visit with us on tripadvisor. I was thrilled to hear that you enjoyed most of the aspects in regards to our hospitality, but sorry to hear that the service in our food outlets let us down on this occasion. As a team we welcome the feedback given as it offers a genuine opportunity to evaluate our services and thus the opportunity to enhance or change same if needed. I have taken the liberty of communicating this to our Food & Beverage manager for his individual consideration. The kind comments about our nice rooms, cleanliness and extremely friendly staff at reception have also been passed on to our team. We are hoping to have the pleasure of welcoming you back to The Pillo Hotel & spa Ashbourne in the near future.

Kind Regards,
Andre Konings
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We are not sure as to why the travel agent selected this hotel as it didn't really seem to be particularly near where we were going!
It's a large modern establishment catering mainly families visiting a nearby theme park. As it turned out to be towards the end of the European school holidays it was rather crowded with children. We were unable to use the pool as there were far too many children in it to allow a comfortable experience for 3 older Aussies!
We couldn't complain about the food. Our meal was lovely and the breakfast was very good. Richard, the manager, was very helpful and full of suggestions about places to visit. He made a point of sitting with us and writing down some directions.
All in all quite pleasant.

Stayed: August 2017, travelled with friends
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darrell P, Guest Relations Manager at Pillo Hotel Ashbourne, responded to this reviewResponded 2 weeks ago

Dear Mary W,
Thank you for posting a review of your recent visit with us on tripadvisor. I was pleased to learn that you found the experience to be pleasant due to our lovely food, great breakfast and friendly staff. I have taken the liberty of passing the kind comments on to our team who I know will welcome them. We are hoping to welcome you back to The Pillo Hotel & spa Ashbourne in the not too distant future.

Kind Regards,
Andre Konings
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed at Pillo Hotel in September to visit Tayto Park with family. Location is great for Tayto Park, the rooms are very modern and extremely comfortable. The staff are very approachable and helpful. The bar food menu had a variety of choices which was well presented and very tasty. The children also enjoyed time in the pool before departure. I will definitely return to the Pillo and highly recommend to everyone.

Stayed: September 2017, travelled with family
Thank Valerie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darrell P, Guest Relations Manager at Pillo Hotel Ashbourne, responded to this reviewResponded 2 weeks ago

Dear Valerie,
Thank you for taking the time to share some feedback in regards to your recent visit with us on tripadvisor. I was delighted to learn that you enjoyed your visit so much that you will return in the near future and recommend us to others. Your kind comments about our location, facilities and staff have all been passed on to our team who I know will appreciate them as much as I did. We are looking forward to welcome you back to The Pillo Hotel & spa Ashbourne in the very near future.

Warm Regards,
Andre Konings
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pillo Hotel Ashbourne

Address: The Rath, Ashbourne, Ireland (Formerly Ashbourne Marriott Hotel)
Region: Ireland > Province of Leinster > County Meath > Ashbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Ashbourne
Price Range: ₹ 7,266 - ₹ 12,007 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pillo Hotel Ashbourne 4*
Number of rooms: 148
Official Description (provided by the hotel):
This modern hotel combines contemporary chic with 4 star luxury, perfectly located between Dublin City centre and Meath the heritage capital of Ireland so you can enjoy the best of both worlds. With 148 bedrooms decorated to the highest standard The Pillo Hotel Ashbourne is the only choice when staying for business or pleasure.The Pillo Hotel Ashbourne is ideal for a family getaway, with interconnecting and spacious family rooms available, a fantastic 16 metre swimming pool, children’s play room on site and with Ireland’s newest attraction Tayto Park just five minutes away the children will be entertained for hours. Other attractions within the area include The National Aquatic Centre, Dublin Zoo and Funtasia.Or if you’re staying for business, enjoy our high speed complimentary internet access or work in the comfort of our business centre. Relax and unwind in our Fitness centre, Jacuzzi, steam room or sauna.The Pillo Hotel Ashbourne is located on the N2 and is only 11 minutes from the M50, which makes the hotel the perfect location for conferences and events partnered with over 9000 square feet of meeting space over 7 meeting rooms and on site exhibition space. ... more   less 
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Also Known As:
Marriott Ashbourne
Ashbourne Marriott
Pillo Hotel Ashbourne County Meath

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