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All reviews market square nice hotel gay street room service underground parking breakfast buffet fire station per day covered parking within walking distance restaurants and bars location is great fitness center walk in shower self parking indoor pool an older hotel
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Reviewed 8 July 2018 via mobile

Beautiful hotel. Extremely nice staff. Everyone was very helpful and anything that we needed! The pool was a nice size. Plenty of parking! We had a beautiful view of Market Square. They have a delicious restaurant in the building for dinner and breakfast.

Stayed: July 2018, travelled as a couple
Thank Dana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown University, responded to this reviewResponded 9 July 2018

Dear Dana H,

Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so happy to hear about your positive room, amenities and overall hotel stay with us. We will be sure to pass along your praises to the rest of the Crowne Plaza team and we hope to welcome you back to Knoxville again soon.

Safe travels,

Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018

The Crown Plaza Knoxville Downtown location is ideal for shopping, dining, and wondering the Market Square, walking to The Sunsphere or the University of Tennessee. The hotel lobby is quaint with the kindest staff. The restaurant staff, especially, Sharon was superb! I had a lovely stay at the Crown Plaza Knoxville. Would Recommend to friends!

Room Tip: For city views, snag a room on the south side!
  • Stayed: July 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown University, responded to this reviewResponded 9 July 2018

Dear Sara W,
Thank you for taking the time to leave us your fantastic review of the Crowne Plaza Knoxville. We're delighted to hear what a pleasant service, dining, location and overall stay you had with us. Thank you again for your feedback and we hope to have the opportunity to welcome you to Knoxville again soon.
Safe travels,
Guest Service

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Reviewed 6 July 2018 via mobile

We are staying for a Navy Ships reunion, room is very nice and clean, Hotel staff are pleasant and will assist you with any needs, breakfast buffet has plenty of food, very short walk to Market Square and to worlds expo park and right off I40

Stayed: July 2018, travelled with friends
Thank ensnipe2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown University, responded to this reviewResponded 9 July 2018

Dear ensnipe2000,
Thank you for your comments regarding your recent stay with us at the Crowne Plaza Knoxville. We're excited to hear what a great hotel location, dining and service experience you had with us. Thank you again and we hope to welcome you back to Knoxville soon.
Safe travels,
Guest Service

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Reviewed 3 July 2018

The hotel is probably the closest to Market Square of all the major hotels; just across the street, which is closer than the Hilton, for example. The downtown area behind the hotel is nothing special, but the rooms at the rear give a good view to the hills.

The rooms are a bit dated for my taste and quite small for the amount of furniture. There is no bath but a very nice shower. I found the bed a bit lumpy, which was surprising.

The rate I paid was good for a large chain hotel, but I'd say the and value for money was average. The hotel does have all the amenities you'd expect from this level of hotel however, including bar, restaurant and shop.

The staff were very friendly and professional, and I think this is the hotel's best asset.

Car parking is chargeable, but not expensive. I didn't see any security cameras in the car park however, and it is easily accessible from the downtown streets.

Room Tip: The hotel is pet friendly so you might want to ask if there are any dogs on your floor
  • Stayed: June 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Seymark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown University, responded to this reviewResponded 5 July 2018

Dear Seymark,
Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We appreciate your detailed comments and will pass them along to management to review. Thank you again and we hope to have the opportunity to welcome you back soon.
Safe travels,
Guest Service

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Reviewed 24 June 2018

The location is great- right across the street from Market Square. Room was nice and clean. Front desk staff were very friendly. My room faced Market Square and there was quite a lot of traffic noise- not from Market Square, mostly from firetrucks and ambulances. Elevators were very slow. I appreciated the female parking spots in the parking garage, but had a hell of a time getting out of the garage. I checked out via the app, and left the room keys in the room as instructed. In order to get out of the garage you have to have either a room key or $10 (which was already charged on my bill). I had to park the car and go back into the hotel to get a token to use to exit the garage.

  • Stayed: June 2018, travelled solo
    • Location
Thank kytraveler327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown University, responded to this reviewResponded 25 June 2018

Dear kytraveler327,
Thank you for taking the time to leave us your feedback. We're so glad to hear what an excellent experience you had with us and we apologize for the confusion with the parking garage. That should have been better conveyed to you at check-in. Thank you for letting us know and we hope to welcome you again soon.
Safe travels,
Guest Service

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