CANCELLED my reservation WITHOUT notification while I was driving six hours to the hotel! They said they tried to contact me and read my phone number back to me, but said it was non existent. I've received calls since then, and my phone number does in fact, exist. - I showed them my call log with no call from anyone at Hilton. I did not receive an e-mail either. I just showed up after driving six hours and was told my reservation was cancelled. -- They were able to accommodate us in a different, tiny room with only one bed and and a pull-out sofa (that they apparently didn't have sheets for) instead of the 2 beds in our original reservation. The pull-out sofa had to be moved to avoid hitting the nightstand, and unfolded connected to the bed. I had to crawl in and out of the bottom of the main bed, as there was no room to walk to the side. There was also no room for our suitcases and we spent mush of the stay awkwardly climbing around suitcases in a very uncomfortable space. Buyer beware. If you want to make sure you have a hotel room (especially with the accommodations you want on your trip), book with another hotel!!
- Official Description (provided by the hotel):
- The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Knoxville Hotel Knoxville
- Hilton Hotel Knoxville
- Knoxville Hilton Hotel