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“Nice hotel and good location”
Review of Hilton Knoxville

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Hilton Knoxville
Ranked #21 of 87 Hotels in Knoxville
GreenLeadersSilver level
Reviewed 2 July 2017 via mobile

Stayed here for a few days and was a really nice hotel. They have a Starbucks inside(lines are horrible at breakfast time just skip it) the restaurant bar was good. Had breakfast there a few times. The breakfast spread was food but not worth $14. We had drinks once at the bar at night and bar tender was really pleasant.There is also a put bar/patio too. The prices on the drinks were pricey but they didn't shy away with the pours. The hotel roof pool is small in size and only I think 3ft deep? Nothing but kids in the pool all day..they have nice deck chairs for sun bathing but like I said it's a kid magnet..could not really enjoy a quick swim as it seemed to be the local pool..The entire time I stayed I swear only ONE elevator was working... They had three...but I used the same one everytime. the elevator is small so sometimes you haft to wait another 2 minutes to catch another.As it always packed with people and luggage..give yourself extra getting somewhere with elevator wooos.We did valet parking for$20 (day) you can Park your self for $14(a day). The main area for cars is small but the valet did a good job get cars in and out. Saved us the walk and hassel too. All and all nice hotel ..

Stayed: June 2017, travelled as a couple
Thank water_lilly03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this reviewResponded 7 July 2017

Dear Guest,

Thank you for the thoughtful and detailed review on our hotel. We thrive on guest feedback that allows us to improve as we move forward. I am glad you enjoyed your stay with us. We did take notice of the areas that you pointed out that could use some improvement. We will work on these areas as a team to try and bring those up to the appropriate level for all guests going forward.

Sincerely,

Paul Jordan
General Manager

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Reviewed 1 July 2017 via mobile

Continently located a few blocks from University of Tennessee. The outside patio provides a nice setting for some R&R after a long day. Very comfortable beds and bedding. Loved having a Starbucks right in the lobby.

Stayed: July 2017, travelled with family
Thank Annelie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this reviewResponded 7 July 2017

Dear Guest,

Just taking a moment to thank you for the outstanding review on our hotel and our service. I trust that we have another opportunity to serve you again in the near future.

Sincerely,

Paul Jordan
General Manager

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Reviewed 29 June 2017

The experience was terrific. The staff was great, the room very nice and the AC was wonderful. The restuarant was good - best steak I have had in a while and the wait staff was very accommodating. A perfect trip.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 390marjories
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this reviewResponded 7 July 2017

Dear Guest,

Just thanking you on behalf of our entire team here at the Hilton Knoxville hotel. I am thankful that you took the time to tell us about your stay. Please come back and visit us again soon.

Sincerely,

Paul Jordan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

We were there for a wedding. A great weekend getaway and wonderful hotel staff ! Appreciated the free water and the Starbucks downstairs ! Parking lot was very tight but we always found a spot! Felt safe in your hotel.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Eloise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this reviewResponded 7 July 2017

Dear Guest,

Thank you for the great review on our hotel. I will trust that we have other opportunities to serve you going forward

Sincerely,

Paul Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

My son and I got to the airport only find our flight had been delayed and we would not make our connection in Atlanta. Delta put us up at the Hilton right next door to the airport. Clean rooms friendly staff, made us feel comfortable and welcome.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJordanGM, General Manager at Hilton Knoxville, responded to this reviewResponded 7 July 2017

Dear Guest,

Thank you for the review on our hotel. We will look forward to your return.

Sincerely,

Paul Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Knoxville

Address: 501 W Church Ave, Knoxville, TN 37902-2506
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#26 Family Hotel in Knoxville
Price Range: ₹ 7,966 - ₹ 16,192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel

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