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Reviews (712)
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All reviewscedar bluffroom was cleanfire pitknoxville westthe breakfast areafront desk staffoutdoor poolhotel stayeasy accessbreakfast staffpleasant staystaff was friendlygreat roomup to datelots of restaurantsgreat place to stayoatmeal
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78 - 83 of 712 reviews
Reviewed 13 October 2017

Great staff, great location, great site setup, GREAT SERVICE!!! Always quick response and great service. This is the place to stay in Knoxville TN...overall package can't be beat. Angie at the front desk will make everything all right.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hampton
Thank Pineapplewilly47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hampton Inn Knoxville-West At Cedar Bluff, responded to this reviewResponded 16 October 2017

Wow! Thank you so much for your incredible and energetic review! We are thrilled that you delighted so much in your stay with us. Angie and our entire front desk team will be elated to know that their contributions made such a positive impression on you. Our staff is the best in the business! It would be our great pleasure to host you again here at the Hampton Inn Knoxville-West At Cedar Bluff.

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Reviewed 11 October 2017

Impressive stay, wonderful room w/great view. Top of the line mattress and pillows... terrific staff. Pool available and a fire pit for group get-together for a relaxing evening. Easy on-off access to I-40 and convenient to some great restaurants.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
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Review collected in partnership with Hampton
Thank joedU6490NO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hampton Inn Knoxville-West At Cedar Bluff, responded to this reviewResponded 12 October 2017

Dear Joe,
We're thrilled you enjoyed your stay at Hampton Inn Knoxville-West at Cedar Bluff and thank you for your wonderful review. It's great to hear that the comfortable bed and amazing view from your room made your stay even more special. We're also glad you made use of the pool and firepit during your visit and that our friendly staff made you feel welcome. Should your adventures bring you back to the area, we invite you to stay with us again.

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Reviewed 10 October 2017

Our reunion was a huge success. the Hotel staff satisfied our every need. All my encounters with the staff were courteous and professional. The Breakfast staff were efficient and accommodating. We enjoyed the outdoor fire pit for visiting with fellow members.

  • Stayed: October 2017, travelled with friends
    • Value
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Review collected in partnership with Hampton
Thank ronaldsH9074UJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hampton Inn Knoxville-West At Cedar Bluff, responded to this reviewResponded 11 October 2017

Dear Ronald,
Reunions are such fun events and we're delighted you and your group chose to stay with us for this special occasion. We're so pleased our friendly staff and outdoor firepit helped make the event even more memorable and invite all of you to stay with us again on your next reunion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

A/c didn’t adjust, blood on comforter and white window shade. Not from us. Trash over flowing in ALL trash cans downstairs . No gravy at breakfast. Elevator was unlevel and carpet way over worn and stinks.

  • Stayed: October 2017, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank dennismZ4411GV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa B, General Manager at Hampton Inn Knoxville-West At Cedar Bluff, responded to this reviewResponded 10 October 2017

Dear Dennis Massie:

Thank you for taking the time to complete a guest survey following your recent stay at our hotel. It is communication, such as yours, that enables us to improve our service.

I am currently out of town, however, I have shared your comments with our management team and asked them to follow up on your concerns. I assure you this is not typical service at our hotel, and your comments will be addressed immediately with our team.

I sincerely hope you will give us another chance to take care of you in the future. Please call me, and I will personally make sure you have a wonderful stay... we love having you here!

Sincerely,

Lisa Benker
General Manager
Hampton Inn West Knoxville @Cedar Bluff
Lisa.benker@hilton.com
8656931101

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Reviewed 9 October 2017

Some of the friendliest, most professional, and polite staff at any Hampton Inn. Compared to other Hampton Inns, the facility, the room and mattress seemed dated. Next time in Knoxville, I'll probably stay at a different Hilton property.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank I1483XRrobertr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Hampton Inn Knoxville-West At Cedar Bluff, responded to this reviewResponded 13 October 2017

Dear Robert,
Thank you for your feedback regarding your recent stay with us. We're honored by your loyalty to our brand and are truly sorry to hear that you found aspects of our property to be a bit dated when compared to our other locations. It also saddens us to read that this may discourage you from returning. However, we're proud that you felt the service of our team was superior. We appreciate your thoughtful comments and hope you'll consider staying with us again.

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