Great staff, great location, great site setup, GREAT SERVICE!!! Always quick response and great service. This is the place to stay in Knoxville TN...overall package can't be beat. Angie at the front desk will make everything all right.More
Great staff, great location, great site setup, GREAT SERVICE!!! Always quick response and great service. This is the place to stay in Knoxville TN...overall package can't be beat. Angie at the front desk will make everything all right.MoreShow less
Wow! Thank you so much for your incredible and energetic review! We are thrilled that you delighted so much in your stay with us. Angie and our entire front desk team will be elated to know that their contributions made such a positive impression on you. Our staff is the best in the business! It would be our great pleasure to host you again here at the Hampton Inn Knoxville-West At Cedar Bluff.
Impressive stay, wonderful room w/great view. Top of the line mattress and pillows... terrific staff. Pool available and a fire pit for group get-together for a relaxing evening. Easy on-off access to I-40 and convenient to some great restaurants.
We're thrilled you enjoyed your stay at Hampton Inn Knoxville-West at Cedar Bluff and thank you for your wonderful review. It's great to hear that the comfortable bed and amazing view from your room made your stay even more special. We're also glad you made use of the pool and firepit during your visit and that our friendly staff made you feel welcome. Should your adventures bring you back to the area, we invite you to stay with us again.
Our reunion was a huge success. the Hotel staff satisfied our every need. All my encounters with the staff were courteous and professional. The Breakfast staff were efficient and accommodating. We enjoyed the outdoor fire pit for visiting with fellow members.
Reunions are such fun events and we're delighted you and your group chose to stay with us for this special occasion. We're so pleased our friendly staff and outdoor firepit helped make the event even more memorable and invite all of you to stay with us again on your next reunion.
A/c didn’t adjust, blood on comforter and white window shade. Not from us. Trash over flowing in ALL trash cans downstairs . No gravy at breakfast. Elevator was unlevel and carpet way over worn and stinks.
Dear Dennis Massie:
Thank you for taking the time to complete a guest survey following your recent stay at our hotel. It is communication, such as yours, that enables us to improve our service.
I am currently out of town, however, I have shared your comments with our management team and asked them to follow up on your concerns. I assure you this is not typical service at our hotel, and your comments will be addressed immediately with our team.
I sincerely hope you will give us another chance to take care of you in the future. Please call me, and I will personally make sure you have a wonderful stay... we love having you here!
Hampton Inn West Knoxville @Cedar Bluff
Some of the friendliest, most professional, and polite staff at any Hampton Inn. Compared to other Hampton Inns, the facility, the room and mattress seemed dated. Next time in Knoxville, I'll probably stay at a different Hilton property.
Thank you for your feedback regarding your recent stay with us. We're honored by your loyalty to our brand and are truly sorry to hear that you found aspects of our property to be a bit dated when compared to our other locations. It also saddens us to read that this may discourage you from returning. However, we're proud that you felt the service of our team was superior. We appreciate your thoughtful comments and hope you'll consider staying with us again.
We had our reunion here for Vietnam Vets of Thailand, Laos and Cambodia. The staff is very friendly and accommodating. Room and public areas are clean and well kept.
Added bonus they have covered parking, a few spaces but still if you get one your vehicle is out of the weather.
Only down side is and it seems industry wide, the refrigerators don't have a freezer so I can't refreeze my ice packs.
Thank you for choosing the Hampton Inn Knoxville-West At Cedar Bluff. We are very happy to know that we could help you make connections at your reunion. We believe in the power of people, and everything we do is with a personal touch. It is great to know that our covered parking was a highlight, and we also appreciate your constructive feedback regarding the refrigerator. Thank you for your review and your stellar rating, and we hope that we have the tremendous pleasure of hosting you again in the future!